• Job Description

  Req#: 134476

  Are you a dynamic leader who thrives on optimizing operational efficiency while driving business growth? Join Swiss Re Corporate Solutions as our Operations Manager for Surety North America and lead a talented team that supports our thriving surety business across multiple locations. This role offers the perfect blend of strategic leadership and hands-on management in a collaborative, global environment.

  About the Role

  As Operations Manager for Surety North America, you'll be the operational backbone of our Surety business, ensuring seamless service delivery while navigating complex regulatory environments. You'll lead a dedicated team of professionals across multiple locations, implementing best practices and driving continuous improvement initiatives that directly impact our business success.

  Key Responsibilities

  • Lead and develop a team of 15 Business Services professionals across multiple locations
  • Ensure seamless processing of business transactions, supporting underwriters and maintaining high service quality
  • Manage operational performance through metrics, controls, and quality assurance measures
  • Collaborate closely with business leaders, agents, branch management, and global operations teams
  • Drive operational readiness for new product launches and go-to-market activities
  • Maintain robust risk frameworks ensuring sustainable operations and regulatory compliance
  • Participate actively in regional and global initiatives as a subject matter expert
  • Optimize resource allocation through effective capacity management and planning
  • Oversee budget management and expense reporting for the department
  • Lead change management through business and operations transformation programs

  About the Team

  As Operations Manager for US Surety, you will report to the Global Head of Credit and Surety Operations while serving as a key member of the US Surety business management teams. You'll lead a collaborative team that interfaces with multiple stakeholders across the organization, playing a crucial role in connecting operational excellence with business strategy. Your leadership will directly impact the team's ability to deliver exceptional service while navigating complex business requirements in a dynamic industry environment.

  About You

  You're a strategic thinker with exceptional people management skills and a passion for operational excellence. Your background in surety operations gives you the industry knowledge needed to succeed, while your leadership abilities enable you to inspire teams and drive results. You thrive in collaborative environments, communicate effectively at all levels, and approach challenges with a solutions-oriented mindset.

  Essentials:

  • University degree and/or minimum 5 years of experience in operational/process-oriented roles
  • Demonstrated experience in Surety business or operations
  • Strong knowledge of insurance sector, including regulations, taxes, and statutory controls
  • Proven leadership ability with experience managing teams in multi-cultural environments
  • Excellence in stakeholder management and matrix organization navigation

  Nice to haves:

  • Lean certification or process engineering expertise
  • Project management certification
  • Experience with system implementations and digital transformation initiatives
  • Advanced Microsoft Office skills, particularly in PowerPoint and Excel
  • Experience managing offshore service delivery teams
  • Insurance underwriting or claims experience

  This position location is flexible to our Kansas City, MO or Windsor, CT offices. Our company has a hybrid work model where the expectation is that you will be in the office two to three days per week on average.

  The estimated base salary range for this position is $108,000 to $178,000. The specific salary offered for this or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget.

  At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.

  About Swiss Re Corporate Solutions

  Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.
  
  Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.
  
  Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
  
  If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
  
  Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.
  
  During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.
  

  Keywords:
  Reference Code: 134476

• About the company

  Swiss Reinsurance Company Ltd, commonly known as Swiss Re, is a reinsurance company based in Zurich, Switzerland.

Notice