• Job Description

  Req#: R250000004674

  Roles and Responsibilities

  • Lead, motivate, and support a team of supervisors within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution

  • Manage data collection for the updating of metrics to achieve productivity targets, operational metrics, and deliver excellent customer service

  • Partner with cross-functional teams to improve proprietary tools and systems

  • Managing day-to-day operations as well as the operations team and operations department

  • Monitoring the performance and productivity of employees and teams, providing coaching, training, and feedback to improve performance

  • Directly accountable for and routinely reviews account’s performance against contract metrics and client

  • Effectively communicates with clients and key stakeholders to maintain and manage business

  • Creating and managing conflict-resolution programs and leading conflict-management practices

  • Creating shared KPIs that encourage cooperation

  • Evaluates and organizes information to solve for problems and challenges

  • Develop and maintain client rapport and complete satisfaction with contract and customer services.

  • Provides client complete, accurate, timely, and professional performance reporting as required.

  • Implements business operation and service solutions utilizing the continuous improvement process

  • Process and review escalations

  Qualifications:

  • Bachelor’s degree in operations management or related field.

  • +3 years of experience in a leadership or supervisory role, preferably in a BPO or call center environment (Healthcare, RCM Domain, Prior Authorization)

  • Strong coordination skills, with the ability to work across multiple departments and manage campaign needs.

  • Strong analytical skills, particularly in reviewing data and reports to assess team and agent performance.

  • Ability to address behavioral and performance issues through CAF and DPF issuance, and lead corrective action plans (PIP)

  • Ability to build consensus and relationships amongst managers, partners, and employees.

  • Strong attention to detail, ensuring adherence to operational forms, processes, and program KPIs.

  • Flexibility on schedule and shift hours

  Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

  Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.

  What’s in it for you?

  • Competitive Total Rewards Package

  • Target variable incentives

  • Medical Plan (HMO) from Day 1 of employment with free dependents

  • Life insurance

  • Paid Time-Off Benefits

  • Sick Leave Conversion

  • Night Differential offered

  • Employee Referral Program

  • All Mandatory Statutory Benefits

  R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

  Visit us on Facebook: https://www.facebook.com/r1rcmphilippines

  #R1Philippines #AllTogetherBetterinR1PH

• About the company

  R1 RCM Inc. is an American revenue cycle management company servicing hospitals, health systems and physician groups across the United States.

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