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Job Description
- Req#: 48740
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive compensation based on experience, with additional incentives and rewards
- Opportunities for career advancement and professional growth within the organization
- Paid Time Off and paid holidays to support work-life balance
- Comprehensive health benefits available for full-time employees after 90 days
- Fun, engaging work environment with a team-oriented culture
- Casual dress code for a comfortable workplace
What to Expect (Job Responsibilities):
- Manage daily activities of the call center to ensure operational efficiency
- Ensure compliance with organizational policies and industry standards
- Develop and implement strategies for improving operational effectiveness
- Track key performance metrics and prepare regular operational reports
- Lead and mentor a team of supervisors and staff to foster high performance
What is Required (Qualifications):
- Associate’s or Bachelor’s degree in Business Administration, Operations Management, or a related field
- At least 5 years of experience in operations management within a BPO environment
- Proven experience in leading and managing teams in a fast-paced setting
- Fluent in both Spanish and English
- Strong understanding of BPO industry standards and customer service principles
How to Stand Out (Preferred Qualifications):
- Expertise in operational management principles and efficiency optimization
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to adapt to changing environments and manage change effectively
- Demonstrated leadership skills, including the capacity to motivate and mentor staff
#BusinessProcessOutsourcing #OperationsManagement #CareerOpportunity #CompetitivePay #TeamEnvironment
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Mass Markets was founded in September 2015 by Anthony Marlowe after MCI, LC, a wholly owned Iowa City Capital Partners, LC Company acquired TMone, LLC. The company, headquartered in Iowa City, Iowa, is a Business Process Outsourcing (BPO) call center f...
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