• Job Description

  Req#: A4341-25-0003?language=en&page=693&sort=publicationDateDesc

  Job summary

  We are looking for an Operations Manager to join our friendly, forward-looking, caring and innovative general practice team. The ideal candidate will have demonstrable career in team and people management along with patient services, compliance and health and safety. Excellent people management, IT and time keeping skills are a must.

  The role will initially be for a 12 month fixed term contract to assist with maternity leave cover, however there is a possibility that this could be extended or made permanent.

  Main duties of the job

  As the Operations Manager, you are expected to work with and support the established Practice Manager to ensure the smooth running of the Practice. Working closely with the Practice Manager and clinical staff, you will ensure that the Practice runs effectively and efficiently for patients, GP Partners and staff. You will also be expected to deliver service improvement and delivery of key targets across the full range of clinical and administrative areas within the Practice including regulation compliance and oversight of patient feedback.

  About us

  Dr R K Arora is a well organised and long-established GP practice with a list size of 11,000 patients and growing, based in the modern and spacious Lyng centre in West Bromwich.

  We are an innovative family run practice continually evolving its model of care to adapt to ongoing NHS pressures all whilst commanding an excellent reputation locally.

  We are supported by a fantastic clinical and non-clinical team to ensure the patient journey is as smooth as possible. All staff are encouraged to maintain a healthy work life balance, which we believe is fundamental to providing excellent care.

  Details

  Date posted

  19 June 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Fixed term

  Duration

  12 months

  Working pattern

  Full-time

  Reference number

  A4341-25-0003

  Job locations

  Lyng Centre for Health

  Frank Fisher Way

  West Bromwich

  West Midlands

  B70 7AW

  
  

  Job description

  Job responsibilities

  Primary responsibilities The following are the core responsibilities of the Operations Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

  • Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
  • Providing leadership and guidance to all staff ensuring that they adhere to policies and procedures at all times
  • Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators
  • Implementing systems to ensure compliance with CQC regulations and standards
  • Reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed
  • Acting as the lead for recruitment including pre-employment checks and DBS
  • Evaluating, organising and overseeing the staff induction programme
  • Implementing and embedding an effective staff appraisal process
  • Overseeing all the practice meetings
  • Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record
  • Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare
  • Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues
  • Actively encouraging and promoting the use of patient online services
  • Updating and acting as the focal point for the practice website and social media sites
  • Guiding staff and developing searches and audits on the clinical system
  • Reviewing and updating clinical templates ensuring they relate to current practice
  • Marketing the practice appropriately to ensure patient population is stable or increasing
  • Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc.
  • Guiding the team to reach QOF targets
  • Ensuring the staff implement the practice wide approach to the management of all patient services matters
  • Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders

  Secondary responsibilities In addition to the primary responsibilities, the Operations Manager may be requested to:

  • Lead the management of the Patient Participation Group
  • Implement the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level
  • Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required
  • Monitor and disseminate information on safety alerts and other pertinent information
  • Support the overall practice clinical governance framework, submitting reports for OQF, IIF, enhanced services and other reporting requirements using CQRS/ Open Exeter etc.
  • Guide the team to reach QOF targets
  • Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas
  • Maintain the significant event database, providing advice to staff and briefing the team at meetings as required
  • Identify trends and devise solutions to reduce risk and repeated occurrences of significant events
  • Develop, implement and embed the practice audit programme (in conjunction with the lead nurse)
  • Support the practice manager in the reviewing and updating of practice policies and procedures
  • Support the practice and management team with continuous improvement and change initiatives

  Job description

  Job responsibilities

  Primary responsibilities The following are the core responsibilities of the Operations Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

  • Supporting the Practice Manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
  • Providing leadership and guidance to all staff ensuring that they adhere to policies and procedures at all times
  • Overseeing the administrative elements of QOF, liaising with GPs, nursing staff and administrators
  • Implementing systems to ensure compliance with CQC regulations and standards
  • Reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed
  • Acting as the lead for recruitment including pre-employment checks and DBS
  • Evaluating, organising and overseeing the staff induction programme
  • Implementing and embedding an effective staff appraisal process
  • Overseeing all the practice meetings
  • Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record
  • Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare
  • Leading the management of the clinical system, ensuring IT security and IG compliance at all times and responding to and resolving all local IT issues
  • Actively encouraging and promoting the use of patient online services
  • Updating and acting as the focal point for the practice website and social media sites
  • Guiding staff and developing searches and audits on the clinical system
  • Reviewing and updating clinical templates ensuring they relate to current practice
  • Marketing the practice appropriately to ensure patient population is stable or increasing
  • Managing contracts for and highlighting issues with services i.e., cleaning, gardening, window cleaning etc.
  • Guiding the team to reach QOF targets
  • Ensuring the staff implement the practice wide approach to the management of all patient services matters
  • Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders

  Secondary responsibilities In addition to the primary responsibilities, the Operations Manager may be requested to:

  • Lead the management of the Patient Participation Group
  • Implement the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the next level
  • Ensure all staff are aware of the management of the premises, including health and safety aspects and undertake risk assessments and mandatory training as required
  • Monitor and disseminate information on safety alerts and other pertinent information
  • Support the overall practice clinical governance framework, submitting reports for OQF, IIF, enhanced services and other reporting requirements using CQRS/ Open Exeter etc.
  • Guide the team to reach QOF targets
  • Brief clinicians on performance levels, advising actions to ensure high achievement across all QOF areas
  • Maintain the significant event database, providing advice to staff and briefing the team at meetings as required
  • Identify trends and devise solutions to reduce risk and repeated occurrences of significant events
  • Develop, implement and embed the practice audit programme (in conjunction with the lead nurse)
  • Support the practice manager in the reviewing and updating of practice policies and procedures
  • Support the practice and management team with continuous improvement and change initiatives

  Person Specification

  Experience

  Essential

  • Experience of supervising or managing a team

  Desirable

  • Experience of working in a management position within GP practice

  Qualifications

  Essential

  • None

  Desirable

  • GCSE's or any management qualifications

  Person Specification

  Experience

  Essential

  • Experience of supervising or managing a team

  Desirable

  • Experience of working in a management position within GP practice

  Qualifications

  Essential

  • None

  Desirable

  • GCSE's or any management qualifications

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Dr R K Arora

  Address

  Lyng Centre for Health

  Frank Fisher Way

  West Bromwich

  West Midlands

  B70 7AW

  
  

  Employer's website

  https://www.aroralyng.co.uk (Opens in a new tab)

  Employer details

  Employer name

  Dr R K Arora

  Address

  Lyng Centre for Health

  Frank Fisher Way

  West Bromwich

  West Midlands

  B70 7AW

  
  

  Employer's website

  https://www.aroralyng.co.uk (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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