• Job Description

  Req#: A3859-25-0002?language=en&page=124&sort=publicationDateDesc

  Job summary

  The Operations Manager plays a pivotal role in driving the practices success by working closely with the Practice Manager to oversee the seamless execution of daily operations.

  This position is crucial for optimising team performance, streamlining processes, and ensuring that all activities align with the practices long-term strategic objectives.

  The Operations Manager is also responsible for fostering a safe, efficient, and patient-centred environment, ensuring both staff and patient well-being are consistently prioritised.

  This role is integral to the overall growth and sustainability of the practice.

  Main duties of the job

  • Work in partnership with the Practice Manager to oversee and streamline the practice's operations, ensuring smooth functionality and efficiency
  • Lead and motivate staff to enhance productivity, morale, and overall performance
  • Ensure the practice operates within a safe, compliant, and patient-centered environment
  • Regularly review contracts and supplier arrangements to identify and implement cost-effective solutions
  • Manage GP rotas, ensuring efficient coverage and handling of prison GP allocations
  • Ensure effective rota management, appointment systems and workflow processes
  • Oversee the use and maintenance of accounting software, ensuring all invoices are raised, processed, and managed promptly and accurately
  • Ensure all estates and facilities are managed effectively, with a focus on upkeep and compliance
  • Coordinate and manage regular compliance checks and health and safety procedures in line with regulatory standards
  • Ensure full compliance with CQC, GDPR, Health & Safety, and safeguarding regulations

  About us

  Crossley Street Surgery is a dynamic and high-performing GP practice located in the heart of Wetherby, serving a diverse patient population of over 12,000 individuals. Our fast-paced environment ensures that no two days are ever the same. We pride ourselves on our supportive, close-knit team culture that fosters a real sense of community and mutual respect. Staff are genuinely valued, and patient care is at the core of everything we do. In addition to providing high-quality healthcare to the residents of Wetherby and the surrounding areas, we also deliver medical services to several local care homes and prisons.

  Free on site parking is provided for all staff.

  Details

  Date posted

  09 May 2025

  Pay scheme

  Other

  Salary

  Depending on experience

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  A3859-25-0002

  Job locations

  Crossley Street Surgery

  Crossley Street

  Wetherby

  West Yorkshire

  LS22 6RT

  
  

  Job description

  Job responsibilities

  Primary key responsibilities

  The following are the core responsibilities of the Operations Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

  The Operations Manager is responsible for:

  Operational Management

  Deputising for the Practice Manager

  Attending meetings on behalf of Practice Manager when required to do so

  The ordering of consumables/Amazon purchases, tea, coffee, and Nespresso capsules etc

  Advising the Practice Manager of any changes that would affect the Business Continuity Plan

  Ensuring the Business Continuity Plan is regularly updated and that all staff are informed and understand their roles within it

  Supporting the Practice Manager in the day-to-day operations of the practice ensuring staff achieve their primary responsibilities

  Ensuring effective rota management, appointment systems, and workflow processes

  The production of GP rotas in conjunction with the HR Partner

  The management of all GP annual leave in conjunction with the HR Partner

  The booking of locums in line with practice protocol and within the agreed budget, unless prior approval is obtained from the Practice Manager

  Managing contracts for services, highlighting issues and cost efficiencies (e.g., cleaning, gardening, window cleaning, etc.)

  The management of all Pension or PCSE related activities and queries.

  The management and processing of all payroll and overtime submissions

  Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders in conjunction with the Data Quality Manager

  Overseeing the administrative elements of QOF, liaising with GPs, nursing staff, and administrators

  Supporting the delivery of clinical services through efficient administrative coordination

  Ensuring a high standard of customer service is maintained

  Managing complaints, suggestions, and patient queries in line with policy

  Marketing the practice appropriately to ensure the patient population is stable or increasing

  Liaising with the accountants for any Xero, payroll, pension or tax queries

  Staff Management and Development

  Providing leadership and guidance to all staff ensuring that they always adhere to policy and procedure

  Reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed

  Proactively overseeing HR processes and procedures, ensuring effective and consistent management of the sickness absence protocol.

  Acting as the lead for recruitment including pre-employment checks and DBS

  Evaluating, organising, and overseeing the staff induction program

  Implementing and embedding an effective staff appraisal process. Fostering a collaborative and positive work culture

  Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record

  Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare

  Conducting appraisals, managing performance, and supporting professional development

  Ensuring effective management of annual leave, maintaining adequate rota coverage and appropriate skill mix, particularly during peak periods such as school holidays, Christmas, and around Bank Holidays

  The management of all Registrars in conjunction with Harrogate District Hospital rota management on HDH systems.

  Welfare

  The organising of staff functions eg Christmas, retirements, leaving huddles

  The arranging of collections, gifts, flowers etc in conjunction with the relevant managers

  Compliance and Regulatory Management

  Implementing systems to ensure compliance with CQC regulations and standards

  Reviewing and updating clinical templates ensuring they relate to current practice

  Actively encouraging and promoting the use of patient online services

  Clinical Systems and Data Management

  Guiding staff and developing searches and audits on the clinical system in conjunction with the Data Quality Manager

  Ensuring the practice website and social media sites are up to date in conjunction with the Data Quality Manager

  Guiding the team to reach QOF targets (supported by the Data Quality nursing and administrative leads)

  Procurement and Supplier Management

  Overseeing procurement and manage relationships with external suppliers

  Strategic Planning and Service Development

  Contributing to business planning and implementation of strategic objectives

  Supporting service development and quality improvement initiatives

  Secondary responsibilities

  Patient and Community Engagement

  Leading the management of the Patient Participation Group in the absence of the Practice Manager

  Supporting joint initiatives (e.g., shared services, ARRS staff integration)

  Coordinating practice involvement in PCN meetings and data sharing

  Complaints and Incident Management

  Implementing the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the Practice Manager or Clinical Lead

  Assisting in managing significant event reviews, audits, and learning processes

  Ensuring appropriate documentation and follow-up of risk incidents or complaints

  Compliance and Risk Management

  Ensuring all staff are aware of the management of the premises, including health and safety aspects, and undertake risk assessments and mandatory training as required

  Monitoring and disseminating information on safety alerts and other pertinent information

  Ensuring full compliance with CQC, GDPR, Health & Safety, and safeguarding regulations

  Conducting regular premises risk assessments and ensure compliance with H&S standards

  Liaising with landlords or contractors as required

  Clinical Governance and Quality Improvement

  Supporting the overall practice clinical governance framework, submitting reports for QOF, enhanced services, and other reporting requirements

  Briefing clinicians on performance levels, advising actions to ensure high achievement across all QOF areas

  Tracking performance-related income (QOF, enhanced services)

  Developing, implementing, and embedding the practice audit program (in conjunction with the lead nurse)

  Assisting with audit preparation and implement improvement actions

  Maintaining clinical meeting records and action logs

  The collation and submission of data for QOF, Enhanced Services, and other contractual obligations

  Policy, Procedure, and Continuous Improvement

  Supporting the Practice Manager in the reviewing and updating of practice policies and procedures

  Supporting the practice and management team with continuous improvement and change initiatives

  Strategic Planning and Funding

  Supporting funding applications and bids for local or national initiatives

  Monitoring changes in NHS policy and commissioning that affect the practice

  Producing internal reports or dashboards to inform decision-making

  Data Management and Reporting

  Collection and submission of data for QOF, Enhanced Services, and other contractual obligations

  The production of internal reports or dashboards to inform decision-making on.

  Job description

  Job responsibilities

  Primary key responsibilities

  The following are the core responsibilities of the Operations Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

  The Operations Manager is responsible for:

  Operational Management

  Deputising for the Practice Manager

  Attending meetings on behalf of Practice Manager when required to do so

  The ordering of consumables/Amazon purchases, tea, coffee, and Nespresso capsules etc

  Advising the Practice Manager of any changes that would affect the Business Continuity Plan

  Ensuring the Business Continuity Plan is regularly updated and that all staff are informed and understand their roles within it

  Supporting the Practice Manager in the day-to-day operations of the practice ensuring staff achieve their primary responsibilities

  Ensuring effective rota management, appointment systems, and workflow processes

  The production of GP rotas in conjunction with the HR Partner

  The management of all GP annual leave in conjunction with the HR Partner

  The booking of locums in line with practice protocol and within the agreed budget, unless prior approval is obtained from the Practice Manager

  Managing contracts for services, highlighting issues and cost efficiencies (e.g., cleaning, gardening, window cleaning, etc.)

  The management of all Pension or PCSE related activities and queries.

  The management and processing of all payroll and overtime submissions

  Managing DNAs, providing data and planning tools coupled with liaison with referred repeat offenders in conjunction with the Data Quality Manager

  Overseeing the administrative elements of QOF, liaising with GPs, nursing staff, and administrators

  Supporting the delivery of clinical services through efficient administrative coordination

  Ensuring a high standard of customer service is maintained

  Managing complaints, suggestions, and patient queries in line with policy

  Marketing the practice appropriately to ensure the patient population is stable or increasing

  Liaising with the accountants for any Xero, payroll, pension or tax queries

  Staff Management and Development

  Providing leadership and guidance to all staff ensuring that they always adhere to policy and procedure

  Reviewing and regularly updating job descriptions and person specifications ensuring all staff are legally and gainfully employed

  Proactively overseeing HR processes and procedures, ensuring effective and consistent management of the sickness absence protocol.

  Acting as the lead for recruitment including pre-employment checks and DBS

  Evaluating, organising, and overseeing the staff induction program

  Implementing and embedding an effective staff appraisal process. Fostering a collaborative and positive work culture

  Implementing and embedding an effective practice and staff development plan for all staff (clinical and administrative) whilst maintaining a robust training record

  Implementing effective systems for the resolution of disciplinary and grievance issues, maintaining an overview of staff welfare

  Conducting appraisals, managing performance, and supporting professional development

  Ensuring effective management of annual leave, maintaining adequate rota coverage and appropriate skill mix, particularly during peak periods such as school holidays, Christmas, and around Bank Holidays

  The management of all Registrars in conjunction with Harrogate District Hospital rota management on HDH systems.

  Welfare

  The organising of staff functions eg Christmas, retirements, leaving huddles

  The arranging of collections, gifts, flowers etc in conjunction with the relevant managers

  Compliance and Regulatory Management

  Implementing systems to ensure compliance with CQC regulations and standards

  Reviewing and updating clinical templates ensuring they relate to current practice

  Actively encouraging and promoting the use of patient online services

  Clinical Systems and Data Management

  Guiding staff and developing searches and audits on the clinical system in conjunction with the Data Quality Manager

  Ensuring the practice website and social media sites are up to date in conjunction with the Data Quality Manager

  Guiding the team to reach QOF targets (supported by the Data Quality nursing and administrative leads)

  Procurement and Supplier Management

  Overseeing procurement and manage relationships with external suppliers

  Strategic Planning and Service Development

  Contributing to business planning and implementation of strategic objectives

  Supporting service development and quality improvement initiatives

  Secondary responsibilities

  Patient and Community Engagement

  Leading the management of the Patient Participation Group in the absence of the Practice Manager

  Supporting joint initiatives (e.g., shared services, ARRS staff integration)

  Coordinating practice involvement in PCN meetings and data sharing

  Complaints and Incident Management

  Implementing the complaints process, ensuring complaints are dealt with in a timely manner and, where necessary, escalated to the Practice Manager or Clinical Lead

  Assisting in managing significant event reviews, audits, and learning processes

  Ensuring appropriate documentation and follow-up of risk incidents or complaints

  Compliance and Risk Management

  Ensuring all staff are aware of the management of the premises, including health and safety aspects, and undertake risk assessments and mandatory training as required

  Monitoring and disseminating information on safety alerts and other pertinent information

  Ensuring full compliance with CQC, GDPR, Health & Safety, and safeguarding regulations

  Conducting regular premises risk assessments and ensure compliance with H&S standards

  Liaising with landlords or contractors as required

  Clinical Governance and Quality Improvement

  Supporting the overall practice clinical governance framework, submitting reports for QOF, enhanced services, and other reporting requirements

  Briefing clinicians on performance levels, advising actions to ensure high achievement across all QOF areas

  Tracking performance-related income (QOF, enhanced services)

  Developing, implementing, and embedding the practice audit program (in conjunction with the lead nurse)

  Assisting with audit preparation and implement improvement actions

  Maintaining clinical meeting records and action logs

  The collation and submission of data for QOF, Enhanced Services, and other contractual obligations

  Policy, Procedure, and Continuous Improvement

  Supporting the Practice Manager in the reviewing and updating of practice policies and procedures

  Supporting the practice and management team with continuous improvement and change initiatives

  Strategic Planning and Funding

  Supporting funding applications and bids for local or national initiatives

  Monitoring changes in NHS policy and commissioning that affect the practice

  Producing internal reports or dashboards to inform decision-making

  Data Management and Reporting

  Collection and submission of data for QOF, Enhanced Services, and other contractual obligations

  The production of internal reports or dashboards to inform decision-making on.

  Person Specification

  Experience

  Essential

  • Experience of working with the general public
  • Experience of working in a healthcare setting
  • Experience of managing multidisciplinary teams
  • Experience of performance management, including appraisal writing, staff development and disciplinary procedures
  • Experience of successfully developing and implementing projects
  • Relevant health and safety experience
  • Ability to recognise opportunities to enhance service delivery
  • Excellent communication skills (written, oral and presenting)
  • Strong IT skills (generic)
  • Excellent leadership skills
  • Strategic thinker and negotiator
  • Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
  • Effective time management (planning and organising)
  • Ability to network and build relationships
  • Proven problem solving and analytical skills
  • Ability to implement and embed policy and procedure
  • Ability to motivate and train staff
  • Polite and confident
  • Flexible and cooperative
  • Excellent interpersonal skills
  • Motivated and proactive
  • Ability to use initiative and judgement
  • Forward thinker with a solution focused approach
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Confident, assertive, and resilient
  • Ability to drive and deliver change effectively
  • Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
  • Flexibility to work outside core office hours
  • Disclosure Barring Service (DBS) check
  • Always maintain confidentiality
  • Full UK driving license

  Qualifications

  Essential

  • QualificationsEssential
  • Good standard of education with excellent literacy and numeracy skills
  • Educated to A-level/equivalent or higher with relevant experience
  • Leadership and/or management qualification

  Desirable

  • NHS/Primary Care general practice experience
  • EMIS/SystmOne/Vision user skills

  Person Specification

  Experience

  Essential

  • Experience of working with the general public
  • Experience of working in a healthcare setting
  • Experience of managing multidisciplinary teams
  • Experience of performance management, including appraisal writing, staff development and disciplinary procedures
  • Experience of successfully developing and implementing projects
  • Relevant health and safety experience
  • Ability to recognise opportunities to enhance service delivery
  • Excellent communication skills (written, oral and presenting)
  • Strong IT skills (generic)
  • Excellent leadership skills
  • Strategic thinker and negotiator
  • Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
  • Effective time management (planning and organising)
  • Ability to network and build relationships
  • Proven problem solving and analytical skills
  • Ability to implement and embed policy and procedure
  • Ability to motivate and train staff
  • Polite and confident
  • Flexible and cooperative
  • Excellent interpersonal skills
  • Motivated and proactive
  • Ability to use initiative and judgement
  • Forward thinker with a solution focused approach
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Confident, assertive, and resilient
  • Ability to drive and deliver change effectively
  • Ability to motivate teams, enhance morale and maintain a positive working environment, including team building sessions
  • Flexibility to work outside core office hours
  • Disclosure Barring Service (DBS) check
  • Always maintain confidentiality
  • Full UK driving license

  Qualifications

  Essential

  • QualificationsEssential
  • Good standard of education with excellent literacy and numeracy skills
  • Educated to A-level/equivalent or higher with relevant experience
  • Leadership and/or management qualification

  Desirable

  • NHS/Primary Care general practice experience
  • EMIS/SystmOne/Vision user skills

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Crossley Street Surgery

  Address

  Crossley Street Surgery

  Crossley Street

  Wetherby

  West Yorkshire

  LS22 6RT

  
  

  Employer's website

  https://www.crossleystreetsurgery.co.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Crossley Street Surgery

  Address

  Crossley Street Surgery

  Crossley Street

  Wetherby

  West Yorkshire

  LS22 6RT

  
  

  Employer's website

  https://www.crossleystreetsurgery.co.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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