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Operations Manager/Deputy Project Manager
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Job Description
- Req#: 33788
Employer Industry: Government Services
Why consider this job opportunity:
- Salary up to $130,000.00
- Opportunity for career advancement and growth within the organization
- Work remotely with occasional travel to Alexandria, VA
- Comprehensive benefits package including health insurance, life and disability insurance, and retirement savings plan
- Supportive and collaborative work environment focused on performance improvement
- Chance to lead a team and make a significant impact on operational success
What to Expect (Job Responsibilities):
- Oversee the daily operations of a team to ensure performance metrics are met
- Provide action plans and timelines for performance improvement as needed
- Collaborate with customers to ensure open communication and timely issue resolution
- Monitor compliance with ISO standards and implement necessary corrective actions
- Evaluate staff performance and provide corrective actions as needed
What is Required (Qualifications):
- Bachelor's degree in a relevant field of study and 7+ years of relevant professional experience
- Minimum of three (3) years of people management experience
- Must be a U.S. citizen; Green Card holders or those requiring sponsorship cannot be considered
- Ability to lead teams to exceed SLA's and KPI's
- Proven experience in contact center leadership with strong knowledge of contact center tools
How to Stand Out (Preferred Qualifications):
- Strong leadership skills with excellent written and oral presentation abilities
- Experience communicating with clients and senior management
- Knowledge of Workforce Management (WFM), Quality, and Training processes
- Creative problem-solving skills and ability to work independently
#GovernmentServices #RemoteWork #LeadershipOpportunity #CareerAdvancement #PerformanceImprovement
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