Four Seasons Hotel

Operations Performance Manager


Pay$67000.00 - $83000.00 / year
LocationWestlake Village/California
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: REQ10291582

      Our Brand Promise:

      At Four Seasons, life is richer when we truly connect to the people and world around us. Whether you work, stay, live or discover with us, our purpose is to create impressions that will last a lifetime.

      Our Promise to You:

      To create a culture and a work ethic based on the Golden Rule, giving our people a framework to pursue a superior international service culture.

      What Makes Us Unique:

      Four Seasons Hotel Westlake Village is a Southern California oasis, set between the bustle of Los Angeles and Santa Barbara’s wine country, just north of Malibu’s famed beaches. It’s here where recreation, rolling hills, and southern California’s best climate meet a wealth of resort-style amenities, recreation, wellness, and culinary experiences to relax, reconnect, recharge and renew.

      What We Expect:

      Job duties include but are not limited to:

      • Maintain harmonious and professional relationship with all departments and Home Office.

      • Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

      • Actively support and lead the Operating Department Managers with matters dealing with cost containment and revenue generation including but not limited to labor management, sales performance by department or individual, expense and COS management including waste reduction.

      • Assist with the development of the Operating Leaders in the area of financial acumen to aid the future growth of the company. This may include offering office hours and/or training classes as well as ad hoc on the job training.

      • Assist in other areas of the hotel as needed.

      • Understand and possess a working knowledge of the Accounting & Finance Manual

      • Good understanding of Month-End Process, including but not limited to preparation of financial statements, accruals and journal entries, maintain reconciliations for all balance sheet accounts in established corporate formats and in accordance with generally accepted accounting principals.

      • Understand the current Edition of USALI.

      • Perform regular analysis of all hotel KPIs, distribute daily, weekly and monthly reports as appropriate including observations and recommendations to improve performance.

      • Participate in the physical inventory counts and the subsequent accuracy of count, price, and valuation.

      • Create a formalized process to report on all recommendations made to include accountability to action by the Operating Leaders.

      • Document standardized activities performed in order to create an operating manual for the position.

      • Manage capital projects as assigned. This may be included but not limited to ensuring the Contractor complies with all elements of the contract, managing the change order and RFI process in order to eliminate delayed response, track contractor progress compared to schedule and report back on any discrepancies, review daily reports from contractor compared to actual activities performed and report back on any discrepancies. Record daily activity observed and maintain organized meeting notes.

      • Perform any additional duties as assigned by the Hotel Manager or Director of Finance

      • Work with Divisional Leads to implement changes based on cost containment and revenue generation recommendations and track quantifiable improvements that occur as a result of the changes.

      • Meet with Division and Department Heads and observe the actual work being performed in each department in order to establish labor standards for all job categories within the hotel; review each department at least twice per year to determine the adequacy of their labor standards, propose changes when necessary and implement with proper approval.

      • Review daily/weekly labor report and explain the major variances to established labor standards.

      • Assist Department Heads and Division Heads in researching any discrepancies or problems highlighted by the daily, weekly and monthly labor productivity reports.

      • Assist the Hotel Manager in preparing for and analyzing Forecasting/Budgeting and assist the Department Heads in producing their annual labor and operating expense budgets

      • Analysis of inventories, turn over ratios and “menu engineering” with recommendations to Operating Leaders on adjustments needed to optimize revenues and minimize cost.

      Ideal Candidate Will Have:

      • Bachelor’s Degree, preferably in Hospitality Management

      • Two (2) to five (5) years’ experience in Hotel Operations, preferably in Food & Beverage. One (1) plus year in Hotel Finance or educational equivalent

      • Solid interpersonal and relationship-building skills to work with cross-functional teams

      • Excellent written and verbal communication skills to prepare and deliver reports, effective presentations and to facilitate meetings

      • Promote a continuous learning environment that creates an atmosphere for professional development opportunities

      • Apply an ethical approach to influence the outcome of situations

      • Serve as a role model for others by demonstrating appropriate business conduct and ethical principles

      • Continuously seek to improve/develop the performance of others and continuously strive to improve his/her own performance

      • Work in a safe, prudent and organized manner

      • Require a working technical knowledge of generally accepted accounting principles and all corporate policies and procedures.

      • Require knowledge of and the ability to operate computer equipment and excellent Excel and Computer Skills. Sun, iScala and Opera Systems knowledge would be ideal and greatly valued.

      • Strategic, analytical and have solid business acumen.

      • Ability to read, write and speak English.

      We Offer:

      • Salary range: $67,000 - $83,000

      • Medical/Dental/Vision Insurance

      • 401K Retirement savings plan

      • Employee Assistance Program

      • Investment in your Wellbeing

      • Life Insurance

      • Complimentary Room nights and discounted rates

      • Free meals and on-site parking

      • Training programs, tuition reimbursement

      • Growth & Development opportunities

      Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

      Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
  • About the company

      Times change, but our dedication to perfecting the travel experience never will. Our highly personalised 24-hour service, combined with authentic, elegant surroundings of the highest quality, embodies a home away from home for those who know and appreciate the best.

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