• Job Description

  Req#: 25021068

  Job Description:

  At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

  Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

  Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

  At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

  The Global Payment Operations (GPO) organization delivers global Wire transfers and ACH payments for internal and external bank clients and supports end-to-end payment execution and investigations for transactions initiated through various channels. The team also provides sanctions screening on transactions for multiple products, in accordance with policies established by the Global Economic Sanctions Compliance team.

  Job Description:
  This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies. The GPO Payments Support and Enablement Operations Consultant provides expertise to GPO, Product, Treasury Fulfillment and Service Operations (TFS&O), and Payments Technology partners.

  Responsibilities:

  • Production Support – Operations related research on issues and requests for payments and remediation support for minor issues.
  • BAU Maintenance Support - Coordination of standard contingency testing and site rotations conducted by Operations and Technology partners
  • Project Consultation – Support and/or consultancy of operational and product specific impacts due to project changes
  • Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment
  • Advises on projects and directs activities of a team related to special initiatives
  • Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function
  • Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control
  • Identifies and recommends responsibilities and accountabilities for key programs/projects

  Required Skills:

  • Minimum of 1 year of experience with Settlement, GL Research, accounting principles, reconcilement, claims
  • Working knowledge of Digital products (Zelle/PayPal/RTP), ACH, Wire, Card (Credit/Debit/Pre-Paid)
  • Ability to build and maintain excellent relationships with business stakeholders and gain trust in order guide and influence them
  • Ability to understand the bigger picture (risks, dependencies)
  • Excellent written and verbal communication skills
  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
  • Participate in and drive collaborative efforts to advance tools, technology, and process efficiencies
  • Willing to learn and adapt to change, is a continuous learner
  • Working knowledge of Windows, Microsoft Office, and Internet tools (Microsoft Edge, Internet Explorer, Chrome)

  Desired Skills

  • Knowledge of ancillary applications that support Settlement and Reconciliation (PIX, ReconPlus, TSYS, BOSS, EPIC, Master Card Connect/VROL, eLedger, GIN)
  • Ability to bring new ideas for unique solutions, as well as being able to understand the bigger picture
  • Executive reporting and presentation skills
  • Business analysis, problem solving, quality management and organization skills
  • Knowledge of creating business requirements related to production issues or enhancements for efficiency
  • Knowledge of Microsoft Visio, Sharepoint, Reporting tools (Excel Pivot Tables, SQL, Tableau)
  • Experience of the Agile software delivery methodology

  Skills:

  • Customer and Client Focus
  • Problem Solving
  • Risk Management
  • Adaptability
  • Attention to Detail
  • Collaboration
  • Critical Thinking
  • Issue Management
  • Analytical Thinking
  • Decision Making
  • Oral Communications
  • Presentation Skills

  Shift:

  1st shift (United States of America)

  Hours Per Week:

  40

• About the company

  Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services.

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