This job is now closed
Job Description
- Req#: A3283-24-0017?language=en&page=1234&sort=publicationDateDesc
- NHS Pension
- Company Events
- Free Parking
- Providing cover and assistance to the Patient Services Advisors as and when required
- Moving resources in the moment to ensure that contact volume is met with the correct level of resource.
- You will work closely with the Patient Services Managers to ensure that all site daily tasks are carried out, including, but not limited to:
- Maintaining excellent communication across the site and with others in Aspiro
- Helping the Patient Services Managers implement new processes and procedures and supporting the team during the implementation phase.
- Taking a positive active and / or administrative role in site meetings where required
- Assisting the reception team with their role providing help and support where required, assisting with training, and taking note and acting on feedback from colleagues.
- Promoting and demonstrating excellent customer service
- Supporting colleagues to maintain an efficient, hardworking and friendly working environment
- Able to handle verbal complaints.
- Helping the Patient Services Managers by anticipating potential problems such as shortages of staff, appointment availability and potential room availability issues
- Providing reception / telephone call cover where required
- Ordering stock and keeping an overview of stock levels to ensure a sufficient supply
- Having an overview of the upkeep of notice boards and general reception / waiting areas to ensure there is up to date information and that general housekeeping is to the correct standard
- Assisting in the induction and training of new staff
- Helping to monitor and oversee the annual review booking required for Quality Outcomes Framework and other enhanced services
- Evidence of 'Leading By Example' and acting as a 'Role Model' for colleagues
- Daily tasks are carried out within agreed timeframes
- Positive evidence of involvement in Site, Team and Group meetings
- Evidence of site operating efficiently with relevant communications present and understood in a variety of formats
- Providing cover and assistance to the Patient Services Advisors as and when required
- Moving resources in the moment to ensure that contact volume is met with the correct level of resource.
- You will work closely with the Patient Services Managers to ensure that all site daily tasks are carried out, including, but not limited to:
- Maintaining excellent communication across the site and with others in Aspiro
- Helping the Patient Services Managers implement new processes and procedures and supporting the team during the implementation phase.
- Taking a positive active and / or administrative role in site meetings where required
- Assisting the reception team with their role providing help and support where required, assisting with training, and taking note and acting on feedback from colleagues.
- Promoting and demonstrating excellent customer service
- Supporting colleagues to maintain an efficient, hardworking and friendly working environment
- Able to handle verbal complaints.
- Helping the Patient Services Managers by anticipating potential problems such as shortages of staff, appointment availability and potential room availability issues
- Providing reception / telephone call cover where required
- Ordering stock and keeping an overview of stock levels to ensure a sufficient supply
- Having an overview of the upkeep of notice boards and general reception / waiting areas to ensure there is up to date information and that general housekeeping is to the correct standard
- Assisting in the induction and training of new staff
- Helping to monitor and oversee the annual review booking required for Quality Outcomes Framework and other enhanced services
- Evidence of 'Leading By Example' and acting as a 'Role Model' for colleagues
- Daily tasks are carried out within agreed timeframes
- Positive evidence of involvement in Site, Team and Group meetings
- Evidence of site operating efficiently with relevant communications present and understood in a variety of formats
- 2+ years experience of working in customer service
- 2+ years experience of working in a leadership role
- Experience of working in a healthcare setting
- GCSE grade A to C in English and Maths
- Excellent organisation skills
- Strong interpersonal and verbal communication skills
- Able to think and react quickly in unforeseen situations
- Be a well-presented and motivated individual who always maintains a high level of professionalism
- Able to work both independently and within a great team
- 2+ years experience of working in customer service
- 2+ years experience of working in a leadership role
- Experience of working in a healthcare setting
- GCSE grade A to C in English and Maths
- Excellent organisation skills
- Strong interpersonal and verbal communication skills
- Able to think and react quickly in unforeseen situations
- Be a well-presented and motivated individual who always maintains a high level of professionalism
- Able to work both independently and within a great team
Job summary
Are you looking for a new role in primary care or perhaps you are in a similar role and want to expand your skill set? Do you have an interest in our NHS, and can you see yourself supporting patients in primary care? Are you looking for an organisation who is passionate about people?
If so, then this opportunity may be perfect for you!
We are looking for experienced Team Leaders to join our fabulous, hard-working, and supportive team at Aspiro Derby. This is a new role in the organisation and is to help support the operational delivery of primary care services through our five sites in Derby City.
If you love the hustle and the bustle of a busy workplace, you love working with people and have experience of leading a small team, then please apply to join our lovely and highly skilled team of business professionals and clinicians. While previous experience of working in a healthcare setting would be great, do not let it deter you if you do not have it.
Main duties of the job
The primary purpose of this role is to ensure that systems, structures and processes that are in place are delivering the smooth and efficient day to day running of the site. Directly responsible for supporting the Patient Services Managers and their colleagues, to ensure we deliver excellent services and care for our patients.
Here at Aspiro, we will give you the tools to thrive and communicate with our patients and staff confidently, starting with our induction program.
About us
We are a large, busy practice, with teams based at Hollybrook Medical Centre, Sinfin Health Centre, Haven Osmaston Rd, Haven Keldholme Lane and Parkfields Surgery.
We deliver timely and accurate care to patients within Derby, signposting them to the most appropriate appointment or service for their needs.
Despite being a busy and challenging environment, we pride ourselves on being a friendly, dynamic and forward thinking organisation.
Company Benefits:
Date posted
21 October 2024
Pay scheme
Other
Salary
£26,325 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
A3283-24-0017
Job locations
Hollybrook Medical Centre
Hollybrook Way
Littleover
Derby
DE23 3TX
Haven Medical Centre
690 Osmaston Road
Derby
DE24 8GT
Haven Medical Centre
Keldholme Lane
Alvaston
Derby
DE24 0RY
Sinfin Health Centre
Sinfin District Centre
Sinfin
Derby
DE24 3DS
Parkfields Surgery
1217 London Road
Alvaston
Derby
DE24 8QJ
Job descriptionJob description
Job responsibilities
o Sorting on-site IT issues
o Ensuring appropriate reception cover
o Completion of administrative tasks within the practice
o Upholding of company standards.
Performance Standards
Please see the attached document for more information
Job responsibilities
o Sorting on-site IT issues
o Ensuring appropriate reception cover
o Completion of administrative tasks within the practice
o Upholding of company standards.
Performance Standards
Please see the attached document for more information
Person SpecificationPerson Specification
Experience
Essential
Desirable
Qualifications
Essential
Skills
Essential
Experience
Essential
Desirable
Qualifications
Essential
Skills
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Aspiro Healthcare
Address
Hollybrook Medical Centre
Hollybrook Way
Littleover
Derby
DE23 3TX
Employer's website
https://www.hollybrookmedicalcentre.co.uk/ (Opens in a new tab)
Employer details
Employer name
Aspiro Healthcare
Address
Hollybrook Medical Centre
Hollybrook Way
Littleover
Derby
DE23 3TX
Employer's website
https://www.hollybrookmedicalcentre.co.uk/ (Opens in a new tab)
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.