• Job Description

  Req#: R14490

  Job Title

  Operations Specialist

  Location

  USA - Florida - Orlando - Wycliffe USA Headquarters

  Job Description Summary

  At Wycliffe USA, we collaborate with the global church to attract, retain, resource, and support a diverse workforce dedicated to advancing Bible translation — including staff, volunteers, interns and contractors. We are striving for unity and building a purposeful community that emanates from day-to-day collaboration amongst those called to advance the Bible translation movement.
  
  The Workforce Experience workgroup collaborates to leverage investments underway to further cultivate, nurture and grow bible-honoring, workplace relationships (staff’s relationship to God, the mission, their manager, their team, other departments and their peers, accordingly). We strive for touchpoints throughout a staff’s lifecycle that are life-giving, contribute to human flourishing and aid staff to live more fully into our shared purpose, call and values. By walking alongside leaders, supervisors and staff we help them invest their gifts and talents to further the transformative work of God’s word in communities around the globe.
  
  Together with the Senior Director of Workforce Experiences, this workgroup will enable new ways to
  interact with staff while leveraging existing resources and technological innovations. Our workgroup is composed of individuals called to drive operational excellence, continuously improving processes to enhance the experience for staff and supervisors alike, while ensuring HR best practices are consistent with organizational and governmental guidelines.

  Job Description

  About Wycliffe Bible Translators

  For over 80 years Wycliffe Bible Translators, Inc. has been committed to ensuring that people “from every nation, tribe, people and language” (Revelation 7:9) have access to God’s Word in a language and format they can clearly understand. We believe that accurate, clear, and natural translations of the Bible in accessible formats lead to people entering into life-transforming relationships with God.

  Wycliffe is a catalyst in the global Bible translation movement, engaging with thousands of partners around the world to collaboratively carry out this work.

  Wycliffe’s vision is for people from every language to understand the Bible and be transformed. Our mission is to serve with the global body of Christ to advance Bible translation, and work together so people can encounter God through his word.

  Wycliffe is a distinctly Christian community where you can flourish by using your God-given talents and abilities to serve and support the ministry of Bible translation. Your employment with Wycliffe is not merely a vocation, it is responding and making a commitment to actively participate in what He’s doing around the world. Your faith, prayers, skills and experiences are foundational to contributing and witnessing God’s Word impacting people around the world. This is a once-in-eternity opportunity!

  We believe the Bible is the inspired Word of God, and is completely trustworthy, speaking with supreme authority in all matters of belief and practice. Wycliffe’s beliefs and core values can be found here . An exemplary standard of ethics, behavior and conduct that reflects biblical principles are lived-out by all staff. As an active partner in fulfilling the Great Commission, Wycliffe staff embrace and adhere to Wycliffe’s beliefs and core values, all of which are essential to Wycliffe fulfilling its Bible translation mission.

  Prayer undergirds Bible translation and is foundational to Wycliffe’s work culture. Our work atmosphere provides numerous opportunities, individually and corporately, to actively live out your faith in Jesus Christ as you work heartily as to the Lord.

  Job Description

  At Wycliffe Bible Translators, your work is more than just a job. As an Operations Specialist, you’ll use your skills to resource, improve and advance people-centered workforce management services. Your contributions will play a pivotal role in implementing successful administrative and operational support that enhance Wycliffe’s ability to carry out its mission.

  Together with the Senior Director and workgroup members, you’ll elevate our GWS’s readiness to respond to customers’ pursuit for assistance, information, guidance, and/or partnership in relation to our workforce services. You’ll partner with other workgroup members on supporting day-to-day operations via effective communication, customer service, project management, managing event logistics, risk management and expediting administrative tasks. Additionally you’ll help ensure our workforce resources and services reflect our organizational/team ethos, while remaining responsive to internal/external partners in efforts to attain greater missional effectiveness.

  You’ll partner with Global Workforce Services (GWS) Leadership and other GWS team members to:

  • Facilitate functions within the Workforce Systems workgroup.

  • Shepherd and steward GWS resources to further Wycliffe USA’s strategic priorities, principles and objectives.

  • Actively participate in GWS team engagements to optimize team culture, cohesion, performance and outcomes.

  Responsibilities

  You’ll make an impact as you:

  • Faithfully and regularly pray for the ongoing work of Bible translation and for people from around the world to experience transformation.

  • Act as an organizational representative presenting the global ministry of Wycliffe and encouraging interested individuals, organizations, and churches to participate in the work of Bible translation.

  • Live out the conviction of “work flows through relationship” by passionately “loving God and loving people” through word and deed. Prioritize relationships over tasks to ensure excellence in service delivery to constituents.

  • Collaborate on departmental initiatives to provide a best-in-class work experience for Wycliffe USA candidates and staff.

  • Represent the GWS team in meetings, projects, workshops, and partnership efforts as assigned. Contribute to team projects and efforts as requested or assigned.

  • Cooperate inter-departmentally to advance the Bible Translation movement and organizational goals.

  • Support GWS Leadership in carrying out global workforce services functions, responsibilities, and service to internal/external customers through project management, administrative and operational support. Assist in advancing Wycliffe USA and GWS operational and administrative objectives.

  • Execute tasks with a high degree of confidentiality and discretion, ensuring timely and efficient completion.

  • Provide administrative support, including calendar management, expense management and reporting, and travel logistics coordination.

  • Prepare professional presentations and other documents. Proofread and edit for clarity and accuracy.

  • Engage in verbal, phone, in-person, and electronic communication.

  • Exhibit action-oriented behavior, taking the initiative to complete assigned tasks and projects promptly.

  • Partner on the development and implementation of improvements to advance operational health and excellence.

  • Contribute to change management by maintaining order, stability and alignment to the organizational objectives and priorities.

  • Perform other duties as assigned by the Director of Workforce Systems, Senior Director of Workforce Systems and Vice President of Global Workforce Services.

  • Other Requirements: Must have a strong reliable internet and phone connection. Ability and willingness to alter work schedules in order to work off-hours as needed across time zones. Anticipate needs and develop proactive action plans to adequately meet the needs of customers.

  Minimum Skill Sets

  requirements listed below represent the knowledge, skill, and/or ability necessary to perform each duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions:

  • Spiritual Bona Fide Occupational Qualification (BFOQ): Demonstrates desire and ability to support corporate Biblical and religious goals and participate in regular work-related spiritual activities without reservation as evidenced by your active participation and willingness to pray with and for others; be a consistent witness for Jesus Christ, maintaining a courteous, Christ-like attitude in all verbal and written, internal and external professional communications.

  • Humility: Work well within your team by demonstrating Christian maturity and the humility that gives appropriate credit to others where it is due. Be willing to take ownership of shortcomings and faults, admit and own mistakes, receive correction or exhortation, and remain teachable with a willingness to learn and grow.

  • Serving Others: Works well with people, focusing on solving conflict using biblical principles, listening well to others, using emotional intelligence, and developing God-honoring relationships. Accepts feedback and responsibility for own actions and follows through on commitments. Promotes positive people skills and service focus among staff by establishing customer services standards, training staff, monitoring customer satisfaction, and maintaining healthy working relationships.

  • Customer Focus: Enthusiastic about providing high-quality customer service. Committed to high-quality work and prompt attention to the delivery of results.

  • Adaptability: Adapts to changes in the work environment (including diverse individuals or groups), changes approach or method to best fit the situation, able to deal with frequent change, delays, or unexpected events.

  • Confidentiality: Understands the importance of confidentiality and works in a manner that maintains the highest level of trust with customers, staff and colleagues.

  • Relationship Building: Effective at relationship-building with the ability to partner effectively within the department and with other directors and global teams. Works comfortably in both mono- or cross-cultural situations, winning cooperation through awareness and sensitivity to people's needs. Exhibits objectivity and openness to others' views.

  • Interpersonal Communication: Solid verbal and written communication skills with the ability to communicate ideas and win favor. Solid interpersonal skills in relating to people at all levels of positions and diverse backgrounds. Ability to relate well to others personally and professionally, easily building and maintaining relationships.

  • Creativity and Innovation: Willing to adapt to changing policies and procedures and to recommend better ways of accomplishing the task when appropriate. Shows initiative to complete tasks and creatively problem-solve with a second-mile attitude.

  • Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise. Acts and makes decisions without unnecessary help or advice from other people. Seizes opportunities to enhance organizational performance.

  • Information Gathering and Processing: Locates and collects data from appropriate sources and analyzes it to prepare meaningful and concise reports that summarize the information. Processes complex information from various sources. Critically evaluates data sources for reliability and relevance. Maximizes the potential of available technology to identify and synthesize relevant information.

  • Virtual Team Collaboration: Designs practices, processes, and procedures which allow managing from a distance. Can make things work through others without being there and impact people and results remotely. Creates a sense of teamwork and inclusion using technology and creative communication tools and methods.

  • Technical Skills: Proficient use of Google Drive, Google Sheets, Gmail, telephone and web conferencing applications. Uses technology to increase productivity and keeps technical skills up to date.

  Education & Experience

  • Bachelor’s degree plus three years of experience in operations, administration, business, and/or human resources; or an equivalent combination of education, training, and experience.

  • Familiarity with the Wycliffe/SIL context and ministry service is preferred.

  Spiritual and Personal Commitments:

  As a religious organization and employer, Wycliffe is permitted to and does make employment decisions on the basis of religion, biblical standards and our religious beliefs. You’ll be asked to:

  • Demonstrate a personal commitment to Jesus Christ, as evidenced by your personal testimony.

  • Identify with and participate in a church and proactively seek to grow your faith in Christ.

  • Establish and maintain a team of prayer partners who will support you in your season of ministry at Wycliffe (minimum 3-5 partners).

  • Actively participate in corporate prayer and devotional times.

  • Maintain an exemplary standard of biblical ethics, behavior and conduct within Wycliffe and in your public and private life outside of Wycliffe.

  • Agree to abide by Wycliffe’s ethics, behavior and conduct standards at all times.

  • Demonstrate Christ-like maturity in all interactions as displayed by good judgment based on biblical values and principles.

  • Actively incorporate your faith in Christ, as well as Wycliffe’s beliefs and core values in all aspects of your daily work.

  • Guided by your faith in Christ, demonstrate these core competencies in daily work and interactions:

    • Faithful in following Christ - (John 8:31-32): Follow Christ faithfully, allowing Scripture to guide decisions and growing in relationship with God and his people.

    • Intentional in collaboration - (Romans 12, 1 Cor. 3:5-9): Collaborate intentionally to accomplish work goals, demonstrating a commitment to cross-departmental and inter-organizational teamwork.

    • Agile in learning - (Pro. 1:5, 2 Tim. 2:15): Demonstrate a dedication to personal and professional growth by actively using development resources and fostering a culture that values continuous learning, individually and collectively.

    • Growing in stewardship - (1 Cor. 4:2, 1 Peter. 4:10): Participate in God’s work, stewarding God’s resources responsibly and demonstrating trust that he will accomplish his goals.

    • Serving with humility - (Eph. 4:2, Col. 3:12): Care for people, growing in relational maturity, exhibiting steadfastness, embracing diverse perspectives and fostering positive cross-cultural relationships.

  Benefits

  We offer a comprehensive benefits package including:

  • Remote, hybrid or flexible work arrangements available for most positions.

  • Medical, dental, vision and life insurance options for employees and their eligible dependents.

  • Health Savings Account (HSA) and Flexible Spending Account (FSA).

  • 403b retirement savings account with matching.

  • Paid time off with up to a max of 10 vacation days in the first year of employment (based on hours worked).

  • Paid sick time off up to 8 hours per month (based on hours worked).

  • 10+ paid holidays.

  • Short-term disability pay.

  We also offer regular spiritual development, worship, prayer, community gatherings and connection opportunities for all staff in all locations. Detailed information per position is available upon request.

  Compensation

  The pay range for this position is $18.69/hr - $21.73/hr. Actual pay rate may be higher based on various factors such as qualifications, skills and experience, required training, licensure and/or certifications, budget, and allocation, if applicable. Additionally, the range for this position is based upon and considers Wycliffe’s non-profit ministry environment.

• About the company

  Wycliffe Global Alliance is an alliance of organizations that have objective of translating the Bible into every language.

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