• Job Description

  Req#: 41710

  • Job ID: 41710
  • Job Category: Information & Technology
  • Division & Section: Technology Services, Technology Services Delivery
  • Work Location: 703 Don Mills Road
  • Job Type & Duration: Full time, 2 Permanent vacancies
  • Hourly Rate and Wage Grade: $38.47- $42.14, Wage grade 11
  • Shift Information: Mandatory rotating shifts including overnight, weekends, and long weekends
  • Affiliation: L79 Full-time
  • Number of Positions Open: 2
  • Posting Period: 08-Nov-2023 to 22- Nov-2023

  Major Responsibilities:

  • Liaises with Operations Support Analysts, Technical Support Specialists, end users and others to ensure the effectiveness, availability, reliability and security of Information & Technology systems and services.
  • Provides help desk services, responding to user needs and requests, troubleshoots, creates, deletes and resets user-ids/passwords, maintains records and logs and ensures overall server availability.
  • Responds to unscheduled system shutdowns and emergency situations, evaluates user impacts and initiates recovery procedures and escalates the emergency situation accordingly.
  • Monitors the Data Centre physical environment, to ensure security of physical access, and adequate environmental control.
  • Monitors the operating condition of computer and communications equipment and applications, to detect, investigate, analyze and attempt resolution of problems, and to escalate problems as appropriate.
  • Performs system administration and operation, including backups and recoveries, loading and unloading tapes and other media, plotter operation and maintenance of operational logs.
  • Prepares summary reports of problem or service interruption and accompanying trend analyses.
  • Reviews the effectiveness of operational standards, procedures and processes and recommend changes.
  • Loads and tests software upgrades to the operating system, utilities, and application programs. Downloads software onto end-user processors.
  • Performs repairs and adjustments or arranges for repair by external service company.
  • Accepts, processes and distributes materials to and from the Data Centre, including printout, tape and other data media, computer systems and network equipment; maintaining records and inventory control.
  • Maintains hardware facilities documentation and records.
  • Assists computer maintenance staff in the maintenance of operating systems, applications software, system peripherals, system and network communications hardware such as testing disk drives, cleaning mini-computer, start-up and shut-down of system.
  • Responds to requests regarding user requirements and enquiries about technical problems relating to back-up and archiving from staff in internal user departments and local municipalities.
  • Provides support to the Parking Tag Operations processing centre.

  Key Qualifications:
  Your application must describe your qualifications as they relate to:

  1. Post-secondary education in Computer Science or a related discipline, or an approved equivalent combination of education and/or experience.
  2. Experience with Net backup Administration in a multi-platform IT environment.
  3. Experience in a Call Centre environment demonstrating a strong customer service focus, diagnosing and solving computer-related problems in a large, diverse computing environment.
  4. Experience with ServiceNow & Service Desk, NetBackup, xMatters, Unix and Windows Servers

  You must also have:

  • Excellent interpersonal skills and the ability to work cooperatively and professionally with City staff at all levels.
  • Ability to analyze and document hardware and software, and communicate problems to senior staff, communicating with computer users in both business and technical terms.
  • Ability to work independently and/or in a team environment.
  • Knowledge of network communication technology and systems management software.
  • Familiarity with information technology concepts, including hardware platforms, office tools, networking and all IT infrastructures. Adaptable to new processes and technology as required.
  • Knowledge of Information Technology Infrastructure Library (ITIL) processes.
  • Ability to travel to remote Data Centres within the City of Toronto as required.
  • Proficiency with Microsoft Office suite tools.
  • Must be flexible to work overtime as needed, often on short notice.

  NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

  City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

  Equity, Diversity and Inclusion

  The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .

  Accommodation

  The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request . Learn more about the City’s Hiring Policies and Accommodation Process .

• About the company

  Toronto (/təˈrɒntoʊ/, locally /ˈtrɒnoʊ, -nə/) is the capital city of the Canadian province of Ontario.

Notice