• Job Description

  Req#: 25-07508

  Position Title: Operations Processor Team Lead
  Location: Hybrid – North Charlotte, NC (3 days in office, 2 remote)
  Type: Contract to Potential Hire (Minimum 3-month contract)
  Pay Rate: $23/hour

  About the Opportunity:

  We’re hiring an Operations Processor Team Lead to support a critical financial operations team during a period of exciting growth and upcoming technology changes, including a major ISO conversion. This is a unique chance to work on high-impact financial initiatives while advancing your leadership skills in a hybrid, fast-paced environment.

  Why You’ll Love This Role:

  • Be part of major financial services changes, including ISO transaction processing updates.

  • Structured training that blends classroom learning with hands-on experience.

  • Flexible hybrid schedule that supports work-life balance.

  • Opportunity to grow into a long-term leadership position within a dynamic, collaborative team.

  What You’ll Do:

  As a Team Lead, you will perform the same core processing tasks as the team while also leading and supporting day-to-day operations:

  Processor Responsibilities:

  • Review and disposition 1,000+ transaction screening "hits" daily using the proprietary screening platform.

  • Apply analytical thinking to evaluate potential financial risks.

  • Collaborate with teammates and management to ensure high-quality, compliant transaction monitoring.

  • Leverage strong communication skills to ask questions and adapt quickly.

  Team Lead Responsibilities:

  • Support and coach a team of Processors, tracking daily metrics and productivity.

  • Coordinate feedback and conduct performance check-ins to ensure KPIs are met.

  • Collaborate with managers and offshore teams in India and the Philippines.

  • Maintain alignment with compliance standards and quality assurance processes.

  Ideal Candidate:

  • At least 1 year of Team Lead or supervisory experience in an operations or transaction-based role.

  • Background in financial services or banking is required.

  • Experience in financial crimes or sanctions screening is highly preferred.

  • Excellent organizational, communication, and analytical skills.

  • Comfortable with structured training programs and clear performance expectations.

  Technology & Tools:

  • Screening platform (Gyzmos)

  • Standard productivity and quality review tracking tools

  Training & Onboarding:

  • Training Program:

    • 2 weeks of classroom training

    • 1 week of live environment training

    • 3-week ramp-up period

    • Full productivity expected after 6 weeks

  Performance Expectations:

  • Process 1,000+ transactions per day with high accuracy

  • Meet and maintain team KPIs and quality standards

  • Provide consistent coaching and support to team members

  If you’re a motivated leader with financial services experience and a passion for process improvement, apply now to join a team that’s making an impact across the industry.

• About the company

  Talentbridge is a leading talent management company in the United States. Contact us for your staffing and recruiting needs.

Notice