• Job Description

  Req#: OPERA010980

  Position: Operations Team Lead

  Team Leader has the important role of main escalation point to solve operational issues and provide support for internal and external teams.

  PRIMARY JOB ACCOUNTABILITIES:

  • Freight Coverage Every Day (Exceed customer on-time pick-up and delivery expectations; proactive planning to prevent service failures)
  • Customer Relationship (Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.)
  • Carrier Relationship (Productive carrier relationship development, handling and management of difficult situations, etc.)

  ESSENTIAL FUNCTIONS AND TASKS:

  • You will be responsible for overseeing daily operations and ensuring efficient management.
  • You will work closely with cross-functional teams to streamline processes.
  • Main escalation point to solve operational issues.
  • Leverages knowledge and understanding of Modes, Rates, Weights, Volumes, Pallets, Class etc. based on Customer's shipping requirements
  • Data Analysis:
  • Daily Audit of TMS to ensure all operation is working rightly.
  • Attend meetings with customers and carriers.
  • Support planners in all operational issues such as lack of freight capacity, Customer Claims.

  • Carrier Relationship Management
  • Establish and maintain effective relationships with carriers contracted to the dedicated fleet as well as other carriers operating in your geographical region
  • Customer Relationship Management

  • Working Knowledge and Utilization of the Transplace TMS

  SKILLS:

  • Strong analytical skills to identify and solve issues.
  • Demonstrated ability to lead and train employees
  • Excellent communication and interpersonal skills to establish and maintain relationships with Customer, Carriers and Partners.
  • Fluent in both English and Spanish
  • Ability to work in a fast-paced and dynamic environment with a sense of urgency

  TRAVEL:

  • This job will not require travel

  EXPERIENCE:

  • 2 – 5 Years as Supervisor or Leading Teams experience within the Transportation or Logistics Industry
  • Bachelor’s degree in Transportation Logistics or Supply Chain Management along with demonstrated customer service mindset may be substituted for work experience requirements

  EDUCATION:

  • High School Diploma or General Education Equivalent

  Qualifications

  Education

  Required

  Bachelor

  Experience

  Required 3 years

  3 – 5 Years as Supervisor or Leading Teams experience within the Transportation or Logistics Industry

  Behaviors

  Required

  Team Player : Works well as a member of a group

  Leader : Inspires teammates to follow them

  Motivations

  Required

  Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization

  Job Security : Inspired to perform well by the knowledge that your job is safe

  Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

  Goal Completion : Inspired to perform well by the completion of tasks

  Licenses & Certifications

  Required

  HAZMAT Transportation

  Transportation &Logistics

  Supply Chain Spclst (TP)

• About the company

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