• Job Description

  Req#: DATAC001587

  Operations Technician / Shipping and Receiving

  Night Shift

  Summary

  Evoque-Cyxtera is a global data center leader in retail colocation and interconnection services. The company operates a footprint of 61 data centers in 29 markets around the world, providing services to more than 2,300 leading enterprises, service providers, and U.S. federal government agencies. Cyxtera brings proven operational excellence, global scale, flexibility, and customer-focused innovation together to provide a comprehensive portfolio of data center and interconnection solutions.

  The Operations Technician 1 (O) is an entry-level position responsible for providing exceptional 24x7 data center support for internal and external customers. Primary responsibilities include installations, troubleshooting, monitoring, and documentation.

  Primary Responsibilities

  · Shipping and Receiving Duties

  · Work directly with colocation customers to isolate and troubleshoot issues as necessary.

  · Responsible for the installation and troubleshooting of all copper and fiber cross connects and run bundles of cables throughout a data center.

  · Layer 1 cable testing, including light testing, continuity – Transmit/Receive, DB Loss Level, head-to-head testing. Terminate and test cabling using various connectors (LC/SC, RJ45).

  · Thoroughly document all work within a ticket system in support of customer requests and execution of installation tasks.

  · Manage and prepare incoming and outgoing customer tape backups/rotations and offsite transfers.

  · Assume monitoring role for all critical systems utilizing Building Monitoring System. Provide visibility and support to the Facilities Team.

  · Follow all global policies and procedures. Effectively escalate events in a timely manner to the appropriate team.

  · Perform and execute installation/de-installation projects that would include the racking and stacking, dressing cabling and labeling.

  · Work efforts which require work with ladders and various hand tools.

  · Employee’s assigned work shift can vary based on site coverage requirements. Shifts include nights, weekends, and holidays. On-call and overtime will be necessary depending on workload requirements.

  · Lifting of hardware equipment required up to and in excess of 50 pounds. Standing, bending and kneeling as required to perform this task. Server lifts can be utilized where applicable.

  · Perform additional/other duties as assigned such as (but not limited to): Physical Security (monitoring and controlling access to the data center), cleanliness and appearance of raised floor (including physical clean-up) and shipping/receiving duties.

  Experience & Qualifications

  · High School Diploma or equivalent required, operational and technical experience in an IT environment preferred.

  · IT certification is desired.

  · Experience with the installation, testing and terminating of copper, fiber (multi & single mode) and coaxial cable is desired.

  · Windows operating system navigation, general commands and system programs/processes knowledge and experience.

  · Security clearance via Government or other agency background check may be required for customer support.

  · Excellent communication and organizational skills are required.

  · Strong team player.

  Cyxtera is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

  Qualifications

  Behaviors

  Preferred

  Team Player : Works well as a member of a group

  Dedicated : Devoted to a task or purpose with loyalty or integrity

  Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

• About the company

  Cyxtera provides data center colocation, enterprise bare metal, and interconnectivity services from a footprint of 62 data centers around the world.

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