Frisco Embassy Suites - Atrium Hospitality

Operations Training Manager, Front Office

New

Pay$80000.00 - $90000.00 / year
LocationMyrtle Point/Oregon
Employment typeFull-Time
  • Job Description

      Req#: R46617
      Employer Industry: Hospitality Management

      Why consider this job opportunity:
      - Salary range of $80,000 - $90,000, commensurate with experience and qualifications
      - Opportunity for career advancement, with 40% of management hires being internal promotions
      - Comprehensive health coverage, including medical, dental, and vision insurance options
      - Flexible benefits such as DailyPay, wellness programs, tuition reimbursement, and exclusive brand discounts
      - Engaging work environment focused on service, teamwork, and community impact
      - 100% travel availability to support hotel teams across the country

      What to Expect (Job Responsibilities):
      - Design and deliver hands-on training for Front Desk teams, emphasizing guest service and operational excellence
      - Act as a brand ambassador, ensuring adherence to values and guest experience standards
      - Audit front office interactions and provide coaching to enhance service and address guest concerns
      - Utilize guest feedback and online reputation data to refine training programs for effectiveness
      - Collaborate with HR and department leaders to onboard and develop new front desk associates

      What is Required (Qualifications):
      - 100% travel availability for face-to-face support with hotel teams nationwide
      - Minimum of 3 years of Front Desk and leadership experience in the hospitality industry
      - Experience with Hilton and Marriott brands preferred for adaptability to various property needs
      - Proficiency with Microsoft Office tools for training development and performance tracking
      - A flexible, people-first mindset, with a passion for coaching and service excellence

      How to Stand Out (Preferred Qualifications):
      - Previous experience in a leadership role within the hospitality sector
      - Familiarity with guest service training programs and methodologies
      - Strong interpersonal and communication skills to effectively engage with teams
      - Proven track record of enhancing guest satisfaction and service standards
      - Ability to adapt training strategies based on diverse property needs

      #HospitalityManagement #CareerGrowth #TrainingDevelopment #TravelOpportunities #GuestServiceExcellence

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

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