Kansas City Embassy Suites - Atrium Hospitality
Operations Training Manager, Front Office
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Job Description
- Req#: R46617
Employer Industry: Hospitality Management
Why consider this job opportunity:
- Salary up to $90,000, based on experience and qualifications
- Opportunity for career advancement, with 40% of management hires being internal promotions
- Comprehensive health coverage, including medical, dental, and vision insurance
- Paid time off and vacation benefits, along with exclusive discounts and programs
- Flexible work environment with travel opportunities across the country
- Chance to make a positive impact through community service and volunteer programs
What to Expect (Job Responsibilities):
- Design and deliver hands-on training to Front Desk teams, focusing on guest service and operational excellence
- Act as a brand ambassador, ensuring associates embody the company’s values and guest experience standards
- Audit front office interactions and provide coaching to improve service and resolve guest concerns
- Utilize guest feedback and online reputation data to enhance training programs
- Collaborate with HR and department leaders to onboard and develop new front desk associates
What is Required (Qualifications):
- 100% travel availability for providing support to hotel teams across the country
- Minimum of 3 years of Front Desk and leadership experience
- Experience with Hilton and Marriott brands preferred
- Proficiency in Microsoft Office tools for training and performance tracking
- A flexible, people-first mindset focused on coaching and service standards
How to Stand Out (Preferred Qualifications):
- Experience in coaching and developing teams in a hospitality setting
- Familiarity with training program design and implementation
- Strong understanding of guest service metrics and online reputation management
- Ability to adapt to varied property needs and expectations
#HospitalityManagement #CareerGrowth #TrainingOpportunity #TravelRequired #GuestServiceExcellence
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