San Marcos Embassy Suites - Atrium Hospitality
Operations Training Manager, Front Office
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Job Description
- Req#: R46617
Employer Industry: Hospitality Management
Why consider this job opportunity:
- Salary range from $80,000 to $90,000, based on experience and qualifications
- Opportunity for career advancement, with 40% of management hires promoted from within
- Comprehensive health coverage including medical, dental, and vision insurance options
- Paid time off and exclusive discounts through Atrium Traveler programs
- Flexible benefits like DailyPay, wellness programs, and tuition reimbursement
- Chance to make a positive impact through community service and volunteer programs
What to Expect (Job Responsibilities):
- Design and deliver hands-on training to Front Desk teams focused on guest service and operational excellence
- Act as a brand ambassador, ensuring associates embody company values and guest experience standards
- Audit front office interactions and provide coaching to enhance service quality and resolve guest concerns
- Utilize guest feedback and online reputation data to refine training programs for effectiveness
- Collaborate with HR and department leaders to onboard and develop new front desk associates across properties
What is Required (Qualifications):
- 100% travel availability to provide face-to-face support to hotel teams nationwide
- Minimum of 3 years of Front Desk and leadership experience
- Experience with Hilton and Marriott brands preferred
- Proficiency in Microsoft Office tools for training and performance tracking
- A flexible, people-first mindset with a passion for coaching others
How to Stand Out (Preferred Qualifications):
- Familiarity with various hotel property needs and expectations
- Previous experience in a training or coaching role within the hospitality industry
- Strong communication skills with a focus on transparency and accountability
- Ability to adapt quickly to changing circumstances within the hospitality environment
- Experience in community service and volunteer programs
#HospitalityManagement #CareerGrowth #TrainingOpportunities #Leadership #CommunityImpact
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