• Job Description

  Req#: RQ4020849
  Site: Massachusetts Eye and Ear Associates, Inc.

  
  

  Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

  
  

  
  

  Job Summary

  Under the direct Supervision of the Director of Clinical Operations, Clinical Manager and Service lead technicians, assists in the processing of patients by performing ophthalmic technical support services, maintains exam rooms equipment and supplies.
  
  Responsible for conducting technical and administrative patient support activities that assist the professional staff (Ophthalmologist, Orthoptist, Residents, etc.) in administering the healthcare and support needed for patients and families in the outpatient ophthalmic clinic.
  
  Essential Functions
  -Prepares patients for diagnostic testing.
  -Recording patient history and chief eye complaint.
  -Maintains a smooth flow of patients to the physician altering test sequence as required.
  -Performs color vision testing and glare/brightness testing
  -Implements infection control policies and procedures.
  -Records and updates current eye medications and eye history/medical history in the patient’s health record
  -Serves and protects the healthcare community by adhering to professional standards, policies and procedures, federal, state, and local requirements, and JCAHO standards.

  
  

  Qualifications

  Education

  • High School Diploma or Equivalent required

  
  Can this role accept experience in lieu of a degree?

  • No

  
  Licenses and Credentials

  • Certified Ophthalmic Assistant [COA] - Joint Commission on Allied Health Personnel in Ophthalmology required

  
  Experience

  • experience in a supervised setting as an ophthalmic assistant 0-1 year preferred

  
  Knowledge, Skills and Abilities

  • Knowledge of medical terminology.

  • Strong patient/customer service skills.

  • Ability to receive and comprehend instructions verbally and/or in writing.

  • Adjusting actions in relation to others' actions.

  • Ability to maintain motivation to achieve goals while dealing with challenges.

  • Excellent problem solving skills.

  • Proficient in Microsoft Office Suite and Adobe Acrobat DC.

  
  

  Additional Job Details (if applicable)

  Physical Requirements

  Standing Frequently (34-66%)

  Walking Frequently (34-66%)

  Sitting Occasionally (3-33%)

  Lifting Frequently (34-66%) 35lbs+ (w/assisted device)

  Carrying Frequently (34-66%) 20lbs - 35lbs

  Pushing Occasionally (3-33%)

  Pulling Occasionally (3-33%)

  Climbing Rarely (Less than 2%)

  Balancing Frequently (34-66%)

  Stooping Occasionally (3-33%)

  Kneeling Occasionally (3-33%)

  Crouching Occasionally (3-33%)

  Crawling Rarely (Less than 2%)

  Reaching Frequently (34-66%)

  Gross Manipulation (Handling) Frequently (34-66%)

  Fine Manipulation (Fingering) Frequently (34-66%)

  Feeling Constantly (67-100%)

  Foot Use Rarely (Less than 2%)

  Vision - Far Constantly (67-100%)

  Vision - Near Constantly (67-100%)

  Talking Constantly (67-100%)

  Hearing Constantly (67-100%)

  
  

  Remote Type

  Onsite

  
  

  Work Location

  243-245 Charles Street

  
  

  Scheduled Weekly Hours

  40

  
  

  Employee Type

  Regular

  
  

  Work Shift

  Day (United States of America)

  
  

  EEO Statement:

  Massachusetts Eye and Ear Associates, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

  
  

  Mass General Brigham Competency Framework

  At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

• About the company

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