The Ops Sup Lead Analyst is a senior level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Lead Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Serve as technical authority for an area within the business providing advice and counsel related to the technology or operations of the business as well as provide operational assistance
• Perform analysis to define problems, develop innovative solutions, streamline operational processes and expand Operations capabilities for new products and services
• Communicate regularly with all Operations teams and departments
• Maintain knowledge of Citi’s operational procedures, best practices in business strategy and process/quality improvements in order to provide customized business solution recommendations to internal clients
• Analyze existing operational processes and apply creativity to complex situations, as needed
• Perform User Acceptance Testing and platform rollouts
• Lead projects across multiple Operations areas, serving as an analytical and/or procedural expert and coach lower level team members on operational processes
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience
• Experience in developing risk management programs, identifying all significant processes, risks, and assessing key controls and monitoring associated with these significant processes
• Self-motivated and detail oriented
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

The role oversees a team that is responsible of Internal Control Wealth Management Business Governance and Compliance, Operational Processes of Wealth Management and Compliance for the different Business in Wealth Management. This person will help in the design and the implementation Policy across Wealth Management segments, design enhancements of operative processes and risk analysis in Control Team, will design and implement the correct performance of transitions in Wealth Management Business, responsible of coordinate control themes of deposits. The role is responsible of help in the strategy implementation, define the processes and ensure that the execution is done correctly to guarantee that the processes and controls are in compliance with regulation and policies. This person requires high level of speaking skills, a solid networking across the business and outside it, a strong leadership to make things happened and a strong knowledge about the process, policies and regulation applicable to the business.

Carriers: Engineering, Accounting Management, Finance and Business Administration.

Experience: More than 8 years in the Banking Industry.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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