• Job Description

  Req#: 521484

  About UMass Amherst

  UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

  Job Summary

  The Organizational Metrics Data Analyst is responsible for cultivating and communicating insights from data to facilitate decision-making, support program planning, advance marketing initiatives, and contribute to the rankings of Isenberg School of Management (ISOM).

  Essential Functions

  • Designs, creates, and implements insightful data dashboards, databases and other reporting tools to support key strategic initiatives and ad-hoc requests for monitoring of admissions standards, enrollments, classroom utilization, student retention, student completion-rates, and faculty utilization.
  • Assists with data retrieval and submissions for external rankings of undergraduate and graduate programs.
  • Collaborates to devise, implement, and improve processes for data gathering and distribution across multiple departments and various channels.
  • Works with key stakeholders across ISOM and the University to coordinate and respond to information requests. Ensures effective communication and proper documentation of data sources, standards, and related processes and policies.
  • Translates success metrics into tracking and reporting requirements. Makes actionable recommendations to business decision­makers based on research and analytical results.
  • Facilitates self-service reporting and data trainings for internal users and community members.
  • Produces reports such as email marketing reports, student success reports and enrollment management reports.
  • Supports survey assessment design, distribution, and management.

  Other Functions

  • Performs related duties as assigned or required to meet department, school, and university goals and objectives.

  Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Bachelor’s degree and one (1) year of experience in business analytics.
  • Analytically minded with an aptitude for numbers and visualization of data.
  • Ability to analyze data to support management decisions and improve performance.
  • Ability to make data digestible to non-technical individuals or teams.
  • Excellent accuracy and attention to detail.
  • Experience with data visualization and dashboard tools such as Tableau.
  • Independent initiative.
  • Ability to establish priorities and manage multiple complex projects.
  • Ability to work well on cross-functional teams.
  • Strong skills in all Microsoft Office programs, especially Excel. Ability to learn new technical skills rapidly and independently.
  • Ability to establish and maintain productive relationships with ISOM community members.
  • Strong commitment to customer service.

  Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

  • Experience with customer relationship management (CRM) systems, specifically Salesforce.
  • Experience in higher education or institutional research.
  • Programming experience using statistical tools (e.g., KNIME, SAS, R, SPSS).

  Physical Demands/Working Conditions

  • Typical office environment.

  Work Schedule

  • Monday - Friday, 37.5 hours week.
  • May require occasional travel for meetings and professional development opportunities.
  • This position has the opportunity for a hybrid work schedule, which is defined by the University as an arrangement where an employee’s work is regularly performed at a location other than the campus workspace for a portion of the week. As this position falls within the Professional Staff Union, it is subject to the terms and conditions of the Professional Staff Union collective bargaining agreement.

  Salary Information

  Level 27

  PSU Hiring Ranges

  Special Instructions to Applicants

  Along with the application, please submit a resume, cover letter, and contact information for three (3) professional references. Please submit an application by December 1, 2023 in order to receive priority consideration.

  UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

• About the company

  The oceanfront campus is minutes from downtown Boston and nationally recognized as a student-centered urban public research university.

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