NHS
Outbound Appointment Coordinator
This job is now closed
Job Description
- Req#: E0015-26-0003?language=en&page=72&sort=publicationDateDesc
- Represent the company with professionalism, warmth, empathy and confidence
- Make120+ outbound calls perday
- Book an average of25-30 appointments per day
- Follow call scripts and compliance guidelines to ensure a safe and supportive patient experience
- Update computer records accurately
- Work closely with your Team Lead and colleagues to meet daily and monthly targets
- At least2 years experiencein an outbound call centre, telesales or appointment-setting role
- Strong communication skills and a friendly, empathetic, patient-focused approached
- Ability to stay motivated in a target-driven environment
- Comfortable working with digital tools
- Resilient, organised and able to manage a high-volume workload
- A positive attitude and a desire to help people take control of their health
- A chance to make a real difference in patients lives and NHS services
- Competitive salary
- Full training and ongoing coaching
- Remote-first working with supportive team culture
- Company events
- Company pension contribution
- Private medical insurance
- Private dental insurance
- Life insurance
- Sick pay
- Enhanced maternity leave
- Enhanced paternity leave
- Additional leave
- Bereavement leave
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Life insurance
- Private dental insurance
- Private medical insurance
- Work from home
- Represent the company with professionalism, warmth, empathy and confidence
- Make120+ outbound calls perday
- Book an average of25-30 appointments per day
- Follow call scripts and compliance guidelines to ensure a safe and supportive patient experience
- Update computer records accurately
- Work closely with your Team Lead and colleagues to meet daily and monthly targets
- At least2 years experiencein an outbound call centre, telesales or appointment-setting role
- Strong communication skills and a friendly, empathetic, patient-focused approached
- Ability to stay motivated in a target-driven environment
- Comfortable working with digital tools
- Resilient, organised and able to manage a high-volume workload
- A positive attitude and a desire to help people take control of their health
- A chance to make a real difference in patients lives and NHS services
- Competitive salary
- Full training and ongoing coaching
- Remote-first working with supportive team culture
- Company events
- Company pension contribution
- Private medical insurance
- Private dental insurance
- Life insurance
- Sick pay
- Enhanced maternity leave
- Enhanced paternity leave
- Additional leave
- Bereavement leave
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Life insurance
- Private dental insurance
- Private medical insurance
- Work from home
- Experience of working with high call volumes with at least 2 years in an outbound call centre/appointment-setting role
- Strong communication skills and a friendly, empathetic, patient-focused approached
- Ability to stay motivated in a target-driven environment
- Resilient, organised and able to manage a high-volume workload
- Experience of working within a clinical team.
- Experience of working in a fast paced environment
- Experience of working with high call volumes with at least 2 years in an outbound call centre/appointment-setting role
- Strong communication skills and a friendly, empathetic, patient-focused approached
- Ability to stay motivated in a target-driven environment
- Resilient, organised and able to manage a high-volume workload
- Experience of working within a clinical team.
- Experience of working in a fast paced environment
Job summary
We are working with the NHS to deliver targeted support to people with long-term health conditions by giving them personalised clinical coaching . We build trusted relationships to help people take control of their health. We are looking to recruit a part time coordinator who will work with our team delivering warmth, empathy, confidence and professionalism on a daily basis.
Main duties of the job
As a Patient Engagement Coordinator, you will make outbound calls to eligible patients to introduce our programme and explain how the service works. You will clearly communicate the benefits of the programme, answer patient questions, address concerns or objections, where patients are interested, you will book appointments directly and ensure accurate updates are made to patient records.
About us
This is a Part time role on a fixed term contract working from home. We offer a
Competitive salary Full training and ongoing coaching Remote first working with supportive team culture, Company events, Company pension contribution, Private medical insurance , Private dental insurance, Life insurance, Sick pay, Enhanced maternity and paternity leave
Details
Date posted
16 February 2026
Pay scheme
Other
Salary
£25,000 to £28,000 a year Full time Salary - pro rata for Part Time Hours
Contract
Fixed term
Duration
14 months
Working pattern
Part-time, Home or remote working
Reference number
E0015-26-0003
Job locations
76-78
Portland Place
London
W1B 1NT
Job descriptionJob description
Job responsibilities
Job Description Outbound Appointment Setter- FTC
Fixed Term Contract until April 2027
Location: Remote-first, with quarterly in-person meetings
Do you have outbound sales experience and want to make a real impact on patients lives?
We are working to deliver targeted support to people with long-term health conditions by giving them personalised one-to-one clinical coaching . We build trusted relationships to help people take control of their health.
As a Patient Engagement Coordinator, you will make outbound calls to eligible patients to introduce our programme and explain how the service works. You will clearly communicate the benefits of the programme, answer patient questions, address concerns or objections, and actively encourage patients to enrol. Where patients are interested, you will book appointments directly and ensure accurate updates are made to patient records.
This is a target-driven, outbound role that requires confidence, resilience, and the ability to influence and persuade while maintaining a patient-first approach.
What youll do
What were looking for
What we offer
Job Types: Part-time, Fixed term contract
Contract length: Until April 2027
Benefits:
Work Location: Remote
Job responsibilities
Job Description Outbound Appointment Setter- FTC
Fixed Term Contract until April 2027
Location: Remote-first, with quarterly in-person meetings
Do you have outbound sales experience and want to make a real impact on patients lives?
We are working to deliver targeted support to people with long-term health conditions by giving them personalised one-to-one clinical coaching . We build trusted relationships to help people take control of their health.
As a Patient Engagement Coordinator, you will make outbound calls to eligible patients to introduce our programme and explain how the service works. You will clearly communicate the benefits of the programme, answer patient questions, address concerns or objections, and actively encourage patients to enrol. Where patients are interested, you will book appointments directly and ensure accurate updates are made to patient records.
This is a target-driven, outbound role that requires confidence, resilience, and the ability to influence and persuade while maintaining a patient-first approach.
What youll do
What were looking for
What we offer
Job Types: Part-time, Fixed term contract
Contract length: Until April 2027
Benefits:
Work Location: Remote
Person SpecificationPerson Specification
Experience
Essential
Desirable
Experience
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Health Navigator Ltd
Address
76-78
Portland Place
London
W1B 1NT
Employer's website
Employer details
Employer name
Health Navigator Ltd
Address
76-78
Portland Place
London
W1B 1NT
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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