NHS
Outpatient Appointments Administrator
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Job Description
- Req#: C9184-25-1869?language=en&page=26&sort=publicationDateDesc
- As a minimum GCSEs in English Language and Maths or functional skills
- Experience of dealing with patients/customers
- Evidence of prioritising workloads/good time management
- Proven experience of working well as part of a team
- Experience of working in a healthcare setting/previous experience of NHS administration processes
- Minimum 1 year office experience within last 5 years
- Experience of high volume contacts with patients/customers using the telephone
- Experience of audio and copy typing
- IT literate; including recent experience of using Microsoft packages such as Word, Outlook and Excel
- Must be able to communicate in English Language, both written and verbally appropriate
- Excellent communication skills, able to communicate effectively at all levels
- Ability to maintain good quality professional relationships even when dealing with contentious matters
- Polite and professional at all times
- Ability to multi task
- Willing to take steps to ensure the patient has a smooth pathway
- Maintain a smart and professional appearance at all times
- Ability to organise own time
- Knowledge of medical terminology
- Working knowledge of in-house hospital systems
- As a minimum GCSEs in English Language and Maths or functional skills
- Experience of dealing with patients/customers
- Evidence of prioritising workloads/good time management
- Proven experience of working well as part of a team
- Experience of working in a healthcare setting/previous experience of NHS administration processes
- Minimum 1 year office experience within last 5 years
- Experience of high volume contacts with patients/customers using the telephone
- Experience of audio and copy typing
- IT literate; including recent experience of using Microsoft packages such as Word, Outlook and Excel
- Must be able to communicate in English Language, both written and verbally appropriate
- Excellent communication skills, able to communicate effectively at all levels
- Ability to maintain good quality professional relationships even when dealing with contentious matters
- Polite and professional at all times
- Ability to multi task
- Willing to take steps to ensure the patient has a smooth pathway
- Maintain a smart and professional appearance at all times
- Ability to organise own time
- Knowledge of medical terminology
- Working knowledge of in-house hospital systems
Job summary
We have an exciting opportunity for an Outpatient Appointments Administrator to join the administrative team of The Somerset Community Pain Management Service which supports adults living with long-term pain.
The post holder will demonstrate a level of adaptability and a flexible approach to work. They must be passionate about high quality patient care, committed to team work and able to work to a high standard of accuracy. Effective communication is essential. The ideal candidate will have previous NHS and outpatient experience. They will be expected to prioritise their own workload daily.
This role is part time at 30 hours per week. Working days and hours to be discussed at interview but can be flexible, providing between Monday to Friday 08.00-17.00. The role will be a hybrid work model of remote and occasional office working at Dene Barton Community Hospital in Taunton. Occasional meeting attendance may be required in other areas of the county.
Main duties of the job
The successful candidate will provide outpatient and administrative support to the multidisciplinary team ensuring appointments for the service are dealt with efficiently and within timescale. They will assist with a variety of tasks including the booking and monitoring of outpatient appointments. They will also assist with managing patient referrals in line with key performance indicators, waiting list validation and clinic utilisation. They will be required to provide quality customer care, monitor and respond to voicemail messages, shared email inbox management, scan and import referrals and clinic sheets, input data, receive and take appropriate action of post, and type and issue clinical correspondence. There will also be the need to cross-cover administrative and secretarial tasks in times of absence and in periods of high demand, as well as providing cover for the Senior Outpatient Administrator.
About us
As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market leading annual leave allowance, career progression and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts.
The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will get to enjoy these perks whilst still only being a stone's throw away from bustling city centres like Bristol, Bath and Exeter and only two hours away from London.There are excellent educational facilities in the area and, when compared to other regions, house prices are reasonable. You will to experience the best of both in Somerset, the countryside and the cosmopolitan -- there is truly something for everyone!
Details
Date posted
03 December 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£24,169 to £24,169 a year
Contract
Permanent
Working pattern
Part-time, Flexible working, Home or remote working
Reference number
184-OL-BL-3517
Job locations
Dene Barton Hospital
Dene Road
Taunton
Somerset
TA4 1DD
Job descriptionJob description
Job responsibilities
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
Job responsibilities
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Desirable
Additional Criteria
Essential
Desirable
Qualifications
Essential
Experience
Essential
Desirable
Additional Criteria
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Somerset NHS Foundation Trust
Address
Dene Barton Hospital
Dene Road
Taunton
Somerset
TA4 1DD
Employer's website
Employer details
Employer name
Somerset NHS Foundation Trust
Address
Dene Barton Hospital
Dene Road
Taunton
Somerset
TA4 1DD
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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