Boston Medical Center
Overdose Helpline Operator, General Internal Medicine (per diem)
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Job Description
- Req#: 45418
Employer Industry: Addiction Services
Why consider this job opportunity:
- Salary up to $21.15 per hour
- Generous total compensation package including medical, dental, vision, and pharmacy benefits
- Opportunities for career advancement and professional development with paid ongoing training
- Flexible per diem schedule with remote work options
- Chance to make a significant impact in the lives of individuals at risk of overdose
- Supportive and compassionate work environment focused on teamwork and community service
What to Expect (Job Responsibilities):
- Manage incoming calls from individuals seeking assistance for themselves or others
- Provide immediate guidance on overdose recognition and response, including naloxone administration
- Assess the severity of situations using active listening and effective questioning techniques
- Connect callers with local resources, including treatment centers and support groups
- Document phone call interactions in the REDCap database
What is Required (Qualifications):
- Relevant lived experience with overdose, harm reduction, or substance use preferred
- Ability to handle crisis situations with empathy and professionalism
- Excellent verbal communication skills for effective interaction with diverse populations
- Commitment to confidentiality and ethical treatment of caller information
- Comfortable using helpline software and digital communication platforms
How to Stand Out (Preferred Qualifications):
- Experience in crisis management or support services in a healthcare or community setting
- Familiarity with harm reduction principles and overdose prevention strategies
- Ability to work collaboratively in a team-oriented environment
- Strong commitment to personal and professional growth
#AddictionServices #CrisisManagement #RemoteWork #CompassionateCare #CareerOpportunities
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