aytm "Ask Your Target Market" is looking to hire a Panel Ops Specialist, for West coast hours, to join our Panel Operations team. The primarily responsibility of the Panel Ops Specialist is to manage the on time, and on budget fielding of aytm domestic and international surveys. The Panel Ops specialist also provides support for various internal panel initiatives.

About Us

aytm delivers state-of-the-art insights automation technology and expert guidance that's focused on providing answers for the clients of today, while evolving a platform that supports those curious about tomorrow. Advancing research with transparency and flexibility, aytm helps you connect to a community of people, optimize your products, positioning, and concepts, and get from idea to market faster. We have a world-class platform, top-tier clients, and a creative and energetic team.

Key Responsibilities

• Primarily responsible for the launch, quota set up and monitoring of surveys
• Proactively addressing and resolving issues throughout the fielding process (e.g., sample feasibility, data quality, timeline slippage, budget, technical issues)
• Managing communication for ad hoc partners bid requests for top up sample or for DIY surveys that require custom quotes, plus surveys related communication and invoice reconciliation with panel partners
• Monitoring of open-ended responses and data quality controls
• Managing internal survey requests supporting cross-functional teams such as Marketing, Account Management, Research, Product, and Education (e.g., research on research surveys, IR checks, education examples)
• Assisting with bi-yearly panel profiling review

Other Responsibilities

• Consulting sales teams on best practices for sample selection, timeline and processes for surveys fielding
• Assisting with the updates and maintenance of key Panel Ops documents (e.g., panel book, panel partners list, monthly panel and surveys metrics, etc.)
• API panel partners monthly invoices reconciliation

Qualifications/Skills

• Bachelor's degree or relevant work experience
• 2+ years of work experience in market research, online sample sales or coordination.
• Salesforce experience a plus
• Background in Online Market Research is preferred.
• Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook), and Google docs
• Ability to Work Remotely Effectively (home office or similar quiet workspace)

What we offer:

A work environment built around empathy, creativity, curiosity, organic growth and an abundance mindset. We're a fun and vibrant group of people, dedicated to putting in the hard work to make a platform we are proud of, serving the needs of our clients with empathy, and making aytm an incredible place to work. We were recently awarded 2024 Inc 5000 Fastest-Growing Private Company and 2024 Inc Best Places to Work. We're also fully virtually, which means you'll be working remotely from the location of your choosing (home, coffee house, library). While being a Zero-commute company and providing you with an amazing level of freedom, convenience, and flexibility, it requires a certain inner discipline and capacity to be effective at a distance. Remote work experience is preferred, but not required..

Benefits would include:

• Unlimited, responsible PTO - With a recommended minimum number of days taken each year
• Affordable Insurance -$0 deductible Health plans plus dental, vision, and more!
• 401k retirement - Account with automatic company contributions
• Dependent Care - a pre-tax benefit account that you can fund to pay for eligible dependent care services

• Professional Development - Bring your professional Development needs to the table and get your career nourished

• In-Home Snack allowance - Who doesn't love some yummies to get you through the day?

• Cellphone/Internet credits - Get tax-free credits to use toward your cell phone and internet utilities.

• Equipment and Structured Onboarding - We will provide you with the equipment and tools you need, along with great onboarding courses to set you up for success.
• Paid Volunteer Time - We support you helping others
• Great colleagues and an opportunity to sail into uncharted waters with a profitable company that is changing its industry!

**aytm is an Equal Opportunity Employer and committed to a diverse, equitable and inclusive culture and workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.