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Part Time After-Hours Customer Service Representative (Remote)
This job is now closed
Job Description
- Req#: 55
Employer Industry: Residential HVAC
Why consider this job opportunity:
- Salary up to $20.00/HR
- Flexible part-time evening schedule, allowing for additional income
- Remote work with no commuting required
- Supportive, family-oriented team culture
- Opportunity for career growth within the company
What to Expect (Job Responsibilities):
- Answer incoming calls and respond to emails/chat inquiries during after-hours
- Assist customers with scheduling appointments, service updates, and general questions
- Provide empathetic and timely solutions to homeowners experiencing HVAC issues
- Document interactions and update customer records in the CRM system
- Communicate efficiently with on-call technicians as needed
What is Required (Qualifications):
- Previous customer service experience (HVAC or home services preferred)
- Excellent communication and active listening skills
- Dependable, self-motivated, and able to work independently
- Strong computer and typing skills
- Availability to work weekdays and Saturdays from 5 PM - 9 PM CST
How to Stand Out (Preferred Qualifications):
- Experience using ServiceTitan, Housecall Pro, or similar scheduling software
- Bilingual (English/Spanish) a plus
#ResidentialHVAC #CustomerService #RemoteWork #PartTimeOpportunity #CareerGrowth
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