Publix Super Markets
Part Time Associate Tech Support Analyst – Presto – 3rd Shift
This job is now closed
Job Description
- Req#: 33261BR
- Level 1/2 troubleshooting of the Publix ATM and payment processing Infrastructure
- Monitoring and responding to proactive alerts from enterprise devices
- Working directly with ATM vendors and Cash Couriers
- Escalating high severity and chronic problems to management
- Using an automated ticketing system to track deficiencies and dispatch techs onsite as needed
- Answering phones and logging incident records
- High School diploma or equivalent
- 1+ years of experience in a service desk environment, technology support and/or knowledge of technology hardware or applications used in Publix stores, warehouses, or distribution facilities
- Ability to work varying shifts and weekends
- Experience working on Windows desktop PCs and peripherals
- Current or previous Publix Retail experience
- Current or previous experience supporting ATMs
- Experience using applications such as AptraVision, UIM, B24, and Office
- Experience remote troubleshooting of network cabling
Department
Publix Technology
Description
Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide cutting-edge, modern solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states. We offer positions at all levels - summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you are interested in IT security, platform engineering, architecture, software development, or infrastructure - we have a career path for you! Pub Subs are not the only thing we build from scratch. See for yourself why Publix Super Markets, Inc. has been on Fortune's 100 Best Companies to Work For list.
Join Publix Technology as a part time Associate Technical Support Analyst on the Presto Support team. This team is responsible for level 1 and 2 support for Publix’s ATM and payment processing infrastructure. The work schedule for this position will consist of four 8-hour shifts and the hours will vary between 10:00 pm and 8 am, seven days a week.
Responsibilities:Required Qualifications
Preferred Qualifications
Frequency of Pay
Weekly
Minimum Base Pay
18.65
Maximum Base Pay
26.10
Potential Annual Base Pay
N/A
Year End Bonus
To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. The bonus for this position is 8 hours of pay when a new associate joins Publix prior to July 1. There is no bonus in the first year for associates hired after July 1. In subsequent years, the bonus is equal to 8 hours’ pay if associate remains employed through issue date of the bonus check.
Address
3045 New Tampa Hwy
City
Lakeland
State
Florida
Zip Code
33815-3468
Additional Information
Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
**Please note that Publix will not sponsor any hire for this position for a visa or permanent residence**
***Relocation/Household Good Shipment Allowance will NOT be provided.***
Facility
Lak Data Center B017
About the company
Founded in 1930, Publix Super Markets is the largest and fastest-growing employee-owned supermarket chain in the United States. Publix employs over 200,000 associates. We are privately-owned, hold no long-term debt, have avoided layoffs, and continue to grow year after year. Publix and our associates excel in community involvement, volunteerism and environmental sustainability. Our collective commitment to diversity has contributed to our success in being a great place to work and shop.
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