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Part time Customer Service Agent (RMG Team) -- Remote
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Job Description
- Req#: dNQJW5bN1Q0g
Employer Industry: iGaming
Why consider this job opportunity:
- Salary up to $20 per hour, depending on experience and shift worked
- Opportunity for career advancement within a dynamic team
- Work remotely from any U.S. state with flexible part-time hours
- 401k plan with company matching and 15 days of PTO annually
- Recognized as one of the best places to work in Seattle with high employee satisfaction rates
- Engage in continuous learning through hands-on training and collaboration
What to Expect (Job Responsibilities):
- Deliver exceptional customer service by providing accurate information and resolving issues
- Collaborate with cross-functional departments to ensure a seamless customer experience
- Meet or exceed agreed-upon KPIs and performance targets consistently
- Evaluate accounts for potential AML/Fraud violations and assist customers with problem gambling resources
- Maintain accurate customer records and process adjustments to financial accounts
What is Required (Qualifications):
- Minimum age of 21 years
- Ability to work flexible part-time hours, including evenings and weekends
- Previous experience in a high-volume, fast-paced call center strongly preferred
- Excellent verbal and written communication skills
- Strong multitasking and prioritization abilities
How to Stand Out (Preferred Qualifications):
- Calm and patient demeanor when handling complaints and difficult situations
- Commitment to high standards, initiative, proactivity, and professionalism
- Ability to type and communicate on the phone for extended periods
#iGaming #CustomerService #RemoteWork #CareerGrowth #EmployeeSatisfaction
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