• Job Description

  Req#: 1714565

  Must reside in FL or AL
  Hours: 5:00 PM – 10:00 PM CST
  Required: 2+ Years ServiceTitan Experience | 2+ Years Dispatching Experience

  Why Work for Peaden?

  You're the best - and you want to join a team that appreciates you, where you can create your own opportunities.

  We keep growing because we only hire the best, and our customers love us for it. We've been serving the Panhandle for decades. You've probably seen our trucks and our ads - but what you don't know is what it's like to be part of a team like this.

  We don't cut corners. We invest in training. We value professionalism. And we recognize performance.

  People come to us looking for a job. They stay because they find a fulfilling career with room to grow.

  Position Overview

  Peaden is seeking a Part-Time Evening Dispatcher to support our service operations during peak evening hours.

  This role requires someone who is:

  • Self-sufficient and dependable

  • Experienced in ServiceTitan

  • Skilled at making quick, confident decisions

  • Calm under pressure

  • An excellent communicator

  You will be responsible for evaluating service calls, prioritizing urgency, and dispatching the right technician to the right job - ensuring an exceptional customer experience.

  Schedule

  • Part-Time

  • 5:00 PM – 10:00 PM CST

  • Evening shift

  Required Qualifications (Non-Negotiable)

  • 3+ years of hands-on experience using ServiceTitan

  • 2+ years of dispatching experience in the home services industry

  • Strong verbal and written communication skills

  • Ability to think quickly and make sound decisions in real time

  • High attention to detail

  • Ability to work independently with minimal supervision

  Key Responsibilities

  • Evaluate incoming service calls and prioritize based on urgency

  • Dispatch the appropriate technician to each job

  • Communicate detailed, accurate job information to field technicians

  • Update customers on technician arrival times and progress

  • Document and manage service calls within ServiceTitan

  • Maintain clear communication between technicians, CSRs, and management

  • Participate in ongoing training and development

  Equipment Provided

  • Company-provided laptop

  • Company-provided headset

  What We Offer

  • Competitive pay based on experience

  • Medical, dental, and vision insurance

  • Company-paid long-term disability and life insurance

  • PTO starting your first day

  • Paid holidays after 90 days

  • Paid parental leave after 1 year

  • 401(k) with company match

  • A team-oriented, family culture

  Who Succeeds in This Role?

  Someone who:

  • Thrives in a fast-paced environment

  • Can juggle multiple calls and priorities

  • Stays calm under pressure

  • Communicates clearly and professionally

  • Takes ownership of their shift

  If you're looking for more than just a job - if you want to be valued and make a real impact - this is your opportunity.

  If this sounds like you, apply today and learn more about Peaden at www.peaden.com.

  **Peaden provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation

  
  

  Any conditional offer will be subject to background check, MVR, and drug screen. DFWP

• About the company

  Peaden is licensed, insured air conditioning, heating, plumbing, & electrical contractor. Serving Pensacola, Fort Walton Beach & Panama City. A+ BBB Rating.

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