Employer Industry: Higher Education

Why Consider this Job Opportunity:
- Starting pay up to $20/hour
- Opportunity to work with the Smeal College of Business, Professional Graduate and Executive Programs
- Part-time, wage-payroll position with a commitment of 10-20 hours per program week
- Chance to assist with technical planning and management of online Executive Education Programs
- Gain experience in facilitating technical support, setting up breakout rooms, and working with presenters

What to Expect (Job Responsibilities):
- Independently open the virtual classroom for participant arrival
- Greet participants and provide a welcoming environment
- Take attendance and alert supervisor of missing participants
- Create and assign Breakout Rooms in the online program platform
- Start, pause, resume, and end session recordings

What is Required (Qualifications):
- Knowledge of Office 365, Zoom, Microsoft Teams, networking and streaming platforms
- Strong technical and oral communication skills
- Ability to work in a team environment
- Prior experience with Zoom and Microsoft Teams is a plus
- Must complete background check in accordance with University policies

How to Stand Out (Preferred Qualifications):
- Prior experience with Zoom and Microsoft Teams
- Familiarity with business concepts
- Experience in providing exceptional customer service
- Knowledge of program logistics and requirements
- Interest in learning about Penn State Professional Graduate and Executive Programs

#HigherEducation #TechnicalSupport #OnlinePrograms #CustomerService #ProfessionalDevelopment

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