• Job Description

  Req#: 515568_BLqcOfRq98WL
  Title: Part-Time Protective Services Hotline Specialist #P0075/P0082
  
  State Role Title: Program Administration Specialist II
  
  Hiring Range: $24.45 - $27.56/hr.
  
  Pay Band: 5
  
  Agency: Department of Social Services
  
  Location:DSS HOME OFFICE
  
  Agency Website:www.dss.virginia.gov
  
  Recruitment Type: General Public - G
  
  Job Duties
  
  At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.
  
  We design and deliver high-quality human services that help Virginians achieve safety, independence and overall well-being. We are a $2 billion agency - one of the largest in the Commonwealth of Virginia - partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizens have easy access to the services and benefits available to them.
  
  This is an hourly/wage position and is not entitled to the Commonwealth of Virginia's state benefits package. This position is limited to no more than 1500 hours in a 12-month period and averages no more than 29 hours a week.
  
  The Virginia Department of Social Services, Division of Family Services is currently seeking a Part-Time Protective Services Hotline Specialist. This position will be responsible for answering and responding to the state toll-free Abuse and Neglect Hotline that operates 24 hours a day, 7 days a week, and 365 days a year.
  
  The Hotline Specialist conducts a comprehensive interview with callers by asking designated interview questions and obtaining pertinent information in order to document the information in detailed narratives for all allegations of child and adult protective services complaints and then transmits allegations to the appropriate jurisdiction for determination of the appropriate response time and/or to notify law enforcement immediately.
  
  This position is required to be available to work varying shifts depending on call volume and the needs of the State Hotline. This includes holidays, days, nights, overnights, and weekend coverage.
  
  Minimum Qualifications
  • Demonstrated ability to receive auditory and visual information pertaining to allegations of child and adult abuse/neglect.
  • Ability to take received information and accurately convey information orally and in writing.
  • Ability to work varying shifts depending on call volume and needs of the State Hotline.
  • Ability to work holidays, days, nights, overnights, and weekend coverage.
  • Ability to implement and apply applicable local, state and federal laws and regulations to ensure referrals are complete and in compliance to the State Hotline Policies and Procedures. Demonstrated ability to collaborate with internal and external partners to ensure the timeliness of each referral.
  • Ability to apply outstanding customer service and high level of professionalism with internal and external partners.
  • Knowledge of effective interpersonal and conflict resolutions.
  • Ability to adhere to agency and hotline protocols and policies.
  • Ability to effectively and professionally communicate orally and in writing.
  • Ability to work independently in a fast-paced, multi-faceted, virtual environment.
  Additional Considerations
  • Specific knowledge of Child Protective and Adult Protective services
  Special Instructions
  
  You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
  
  Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.
  
  VDSS will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.
  
  This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth's Teleworking policy.
  
  To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line "Virginia Jobs" (PageUp) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations as stated in the job announcement. The decision to interview an applicant is based on the information provided. Multiple positions may be filled from this recruitment within 90 days of the closing date. y
  
  The Virginia Department of Social Services (VDSS) is an Equal Opportunity Employer and encourages diversity within its workforce.
  
  VDSS does not provide sponsorship.
  
  VDSS is an official certified state agency that values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply. Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.
  
  If you have been affected by Policy 1.30 Layoff as a state employee and possess a valid Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Card (Blue Card), you must submit this document through the "Virginia Jobs" (PageUp) employment site when you apply.
  
  Contact Information
  
  Name: VDSS - Division of Human Resources
  
  Phone: dssrecruitment@dss.virginia.gov
  
  Email: dssrecruitment@dss.virginia.gov
  
  In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.

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