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Part-Time Remote Customer Success Representative
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Job Description
- Req#: 5001132130900
Employer Industry: Media and Technology
Why consider this job opportunity:
- Salary up to $18/hour based on qualifications and experience
- Opportunity for career advancement and growth within the organization
- Flexible remote work option available
- Supportive and collaborative work environment that values employee input
- Comprehensive benefits package, including health, dental, and vision coverage, and paid parental leave
What to Expect (Job Responsibilities):
- Provide exceptional assistance to subscribers regarding service inquiries and billing of memberships
- Identify product improvement opportunities by capturing customer feedback and collaborating with teams
- Maintain accurate records of subscriber services and input customer payments using software systems
- Assist members with troubleshooting access difficulties to the online platform
- Handle phone inquiries and address complaints from company stakeholders in a polite and efficient manner
What is Required (Qualifications):
- Technical experience preferred, with strong data entry and communication skills
- Ability to multitask and demonstrate resilience in a fast-paced environment
- Positive attitude when making outbound calls and adapting to changes
- Must reside within the print and/or digital footprint of the employer
- Availability to work Monday - Friday from 8 am - 5 pm, with occasional weekend shifts as needed
How to Stand Out (Preferred Qualifications):
- Previous customer service experience in a related field
- Familiarity with online membership platforms and subscription services
- Experience in a remote work environment
- Strong problem-solving skills and ability to analyze customer issues
- Knowledge of PCI compliance practices
#Media #CustomerService #RemoteWork #CareerOpportunity #JobBenefits
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