• Job Description

  Req#: PARTT002590

  Position Title: Team Specialist, Ambassador Team

  Department : Sales & Marketing

  Classification : Non-Exempt/Part-time

  Direct Report: Manager, Ambassador Team

  Position Summary:

  Team Specialist of the ambassador team is responsible for approaching guests for the sale or up-sale of Aquarium offerings including annual passes, combination tickets and guest programs. The specialist must be thoroughly familiar with the department policies and procedures, as well as being knowledgeable of the Aquarium facility and programs. This position is responsible for representing the Aquarium and must be able to complete face-to-face sales, answer a wide range of questions quickly and competently, problem-solve guest issues. This position requires very intensive guest contact in a fast-paced environment.

  Responsibilities :

  1. Actively approach Aquarium guests to engage them in conversation to offer the appropriate product and/or program for their needs
  2. Achieve sales goals
  3. Process transactions and take payments
  4. Accurately complete paperwork and data collection for new and renewing members
  5. Follow sales processing procedures
  6. Data entry
  7. Provide accurate information to guest in a pleasant and knowledgeable manner
  8. Assist guests in planning their visit
  9. To provide other duties as workload necessitates

  Qualifications :

  1. Superior verbal communication skills essential
  2. Exceptional customer service skills required
  3. Strong interpersonal, communication and decision-making skills
  4. Flexibility in work schedules with the ability to work weekends and holidays
  5. High School Diploma/GED Required
  6. Two years plus demonstrated excellent customer service experience
  7. Previous cash handling experience
  8. Proficiency with ticketing software/data entry systems/point-of-sale systems

  Physical Demands & Work Environment :

  The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

  Commitment:

  I commit to Georgia Aquarium, Inc. to be a part of the following:

  Mission: Georgia Aquarium is a nonprofit committed to inspiring awareness and preservation of our ocean and Aquatic animals worldwide.

  Vision: To be the Premier Aquarium in the World for Science, Entertainment, Education and Conservation.

  Values: Respect, Teamwork, Integrity, Innovation, Leadership, Excellence, Appreciation & Inclusion

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• About the company

  Georgia Aquarium is a public aquarium in Atlanta, Georgia, United States.

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