AXA offers a 24-hour Employee Assistance Programme service to its clients, and we are looking to expand our dynamic team of Telephone Counsellors on a permanent or fixed term basis. As a Telephone Counsellor, you'll carry out a psychological needs assessment with service users and recommend a clinically appropriate referral. You'll work with a vast array of mild to moderate mental health needs which will include stress, anxiety and depression; through to attachment difficulties, substance abuse, trauma and personality disorders.

This role does not include delivering on-going therapy, however, that first call will be crucial to the client, so we expect high standards of ethical codes of practice. Your clinical skills and training will be invaluable to make appropriate clinical recommendations.

At AXA we work smart, this role is non-office based meaning you can predominantly work from home or if in a field based role, you’ll travel to visit offices or client sites as required.

Working Hours & Shift Pattern: Our service operates across a 24-hour period and we are open daily, all year round. We offer shift patterns of a minimum of 22.5 hours per week to suit your commitments elsewhere. Each shift usually lasts 7.5 hours and include both Bank and Public holidays.
Your shift pattern will include one weekend day and one week day as a minimum, plus an additional day which could be a week day or weekend day.

Induction & Training: You'll receive a comprehensive induction to set you up for success in your new role. The induction period will last 3 weeks and two of those weeks will be held in our Glasgow office. Travel and accommodation costs will be covered by AXA, including a daily meal allowance.
Our next induction date is Monday 6th November 2023.

What we’re looking for:

You are required to have at least one of the following qualifications:

• Counselling qualification (minimum level 4) degree or post graduate diploma with eligibility for BACP or BABCP registration. Counsellors should have 200 hours or more current or recent counselling experience, post qualification
• Psychotherapy / Psychotherapeutic Counselling qualification with eligibility for UKCP Registration
• Medical and healthcare professionals who have additional qualifications in mental health or counselling
• Psychology degree plus a post-graduate qualification in counselling, therapy or applied psychology
• Practitioner Psychologist registered with the HCPC
• Registered Mental Health or Learning Disability Nurse

Please note: Psycho-Drama or Art therapy qualifications are not appropriate on their own, but can be suitable if in addition to the above essential criteria.

• Previous telephone counselling or time-limited assessment experience would be advantageous
• Experience of working in an Employee Assistance Programme, corporate environment or large organisation is desirable.
• Robust IT skills with the ability to work with multiple systems

As a precondition of employment for this role, you must be eligible and authorized to work in the United Kingdom.

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of £26,900 - £30,000 (pro-rata) dependent on experience
• Annual company & performance-based bonus
• Professional Membership
• Paid contribution to supervision
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Gym benefits

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to jennifer.manuel@axa-uk.co.uk