California Jobs
Parts Procurement and Customer Service Lead
PayCompetitive
LocationIrvine/California
Employment typeFull-Time
This job is now closed
Job Description
- Req#: 32709844885
- Communicate with parts suppliers to manage pricing, estimated arrival times (ETAs), return merchandise authorizations (RMAs), and order placements.
- Oversee and maintain parts inventory for stock and individual jobs, ensuring proper ordering, organization, and availability.
- Proactively manage stock orders
- Adjust pricing dynamically to secure the best cost and availability.
- Process and track orders efficiently to manage a high volume of requests.
- Provide accurate and timely parts pricing and quotes to customers.
- Create sales orders with precise equipment details, including serial numbers and model information
- Research parts, prepare pricing, and generate proposals based on technician recommendations.
- Coordinate work order communications across internal systems and customer online platforms.
- Maintain regular communication with internal teams and external customers through various channels.
- Conduct routine audits of open work orders and quotes to ensure timely progress and follow-ups.
- Serve as the first point of contact for customer service, handling complaints and disputes for prompt resolution.
- Manage internal and third-party software platforms to support operational functions.
- Collaborate with management to optimize processes and improve efficiency.
- Handle incoming service department calls and process associated documentation.
- Support technicians by correcting work order errors.
- Invoice work orders in MAS (accounting system) and verify batch totals for accuracy.
- Perform additional duties as assigned.
- Invoice work orders in MAS (accounting system) and verify batch totals for accuracy.
- Assist with other duties as needed.
- Strong leadership ability with a team-oriented mindset.
- Excellent analytical and critical-thinking skills.
- Ability to multitask and manage multiple projects simultaneously.
- Strong problem-solving skills with a proactive approach.
- Familiarity with industry regulations and best practices.
- High attention to detail and accuracy.
- Ability to train and mentor team members effectively.
- Strong organizational skills with reliability and punctuality.
- Required: Experience with ServiceChannel work order management system.
- Preferred: Familiarity with Corrigo, Verisae, FM Pilot (work order management systems).
- Proficiency in Microsoft Office.
- Experience with Sage Accounting and Salesforce (preferred but not required).
- Customer-centric mindset with the ability to prioritize and meet client needs.
- Friendly, professional demeanor with a positive attitude.
- Strong verbal and written communication skills.
- Willingness to go the extra mile to assist customers and team members.
- A commitment to providing excellent service with a smile.
- Communicate with parts suppliers to manage pricing, estimated arrival times (ETAs), return merchandise authorizations (RMAs), and order placements.
- Oversee and maintain parts inventory for stock and individual jobs, ensuring proper ordering, organization, and availability.
- Proactively manage stock orders
- Adjust pricing dynamically to secure the best cost and availability.
- Process and track orders efficiently to manage a high volume of requests.
- Provide accurate and timely parts pricing and quotes to customers.
- Create sales orders with precise equipment details, including serial numbers and model information
- Research parts, prepare pricing, and generate proposals based on technician recommendations.
- Coordinate work order communications across internal systems and customer online platforms.
- Maintain regular communication with internal teams and external customers through various channels.
- Conduct routine audits of open work orders and quotes to ensure timely progress and follow-ups.
- Serve as the first point of contact for customer service, handling complaints and disputes for prompt resolution.
- Manage internal and third-party software platforms to support operational functions.
- Collaborate with management to optimize processes and improve efficiency.
- Handle incoming service department calls and process associated documentation.
- Support technicians by correcting work order errors.
- Invoice work orders in MAS (accounting system) and verify batch totals for accuracy.
- Perform additional duties as assigned.
- Invoice work orders in MAS (accounting system) and verify batch totals for accuracy.
- Assist with other duties as needed.
- Strong leadership ability with a team-oriented mindset.
- Excellent analytical and critical-thinking skills.
- Ability to multitask and manage multiple projects simultaneously.
- Strong problem-solving skills with a proactive approach.
- Familiarity with industry regulations and best practices.
- High attention to detail and accuracy.
- Ability to train and mentor team members effectively.
- Strong organizational skills with reliability and punctuality.
- Required: Experience with ServiceChannel work order management system.
- Preferred: Familiarity with Corrigo, Verisae, FM Pilot (work order management systems).
- Proficiency in Microsoft Office.
- Experience with Sage Accounting and Salesforce (preferred but not required).
- Customer-centric mindset with the ability to prioritize and meet client needs.
- Friendly, professional demeanor with a positive attitude.
- Strong verbal and written communication skills.
- Willingness to go the extra mile to assist customers and team members.
- A commitment to providing excellent service with a smile.
Job Details
Level
Experienced
Job Location
Irvine/CA - McKinley Equipment Corp - Irvine, CA
Position Type
Full Time
Education Level
High School
Salary Range
$26.00 - $32.00 Hourly
Travel Percentage
None
Job Shift
Day
Job Category
Customer Service
Description
About Us:
McKinley is a dynamic and fast-moving company in the material handling industry, dedicated to delivering top-tier customer service. We are seeking a Parts Procurement & Customer Service Lead with experience in parts procurement, equipment service work orders and a strong customer service background to join our team. This role requires versatility, leadership, self-motivation and a commitment to fostering a positive team environment while ensuring the success of our customers and business.
Who You Are:
You are a highly motivated professional with a proven ability to manage all customer service functions within a fast-paced environment. You thrive on problem-solving, communication, and teamwork. You take ownership of your work, show initiative, and strive for continuous improvement. You have worked in a parts procurement role previously and have a mechanical aptitude & curiosity in how machines and equipment works.
Key Responsibilities:
Parts Procurement - 80% of time
Qualifications & Skills:
Level
Experienced
Job Location
Irvine/CA - McKinley Equipment Corp - Irvine, CA
Position Type
Full Time
Education Level
High School
Salary Range
$26.00 - $32.00 Hourly
Travel Percentage
None
Job Shift
Day
Job Category
Customer Service
Description
About Us:
McKinley is a dynamic and fast-moving company in the material handling industry, dedicated to delivering top-tier customer service. We are seeking a Parts Procurement & Customer Service Lead with experience in parts procurement, equipment service work orders and a strong customer service background to join our team. This role requires versatility, leadership, self-motivation and a commitment to fostering a positive team environment while ensuring the success of our customers and business.
Who You Are:
You are a highly motivated professional with a proven ability to manage all customer service functions within a fast-paced environment. You thrive on problem-solving, communication, and teamwork. You take ownership of your work, show initiative, and strive for continuous improvement. You have worked in a parts procurement role previously and have a mechanical aptitude & curiosity in how machines and equipment works.
Key Responsibilities:
Parts Procurement - 80% of time
Qualifications & Skills:
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