• Job Description

  Req#: 35066

  Department Overview

  The function of the PAS Specialist position within Fertility is to provide a multitude of services for our patients. In addition to that function, a bigger part of the PAS Specialist role is to answer the phones coming into the clinic and schedule appointments, direct patients to where they need to go, and answer any questions pertinent to the scheduling of appointments. This position is the first person the patient talks with when calling and needs to possess excellent customer service skills. This is reflected through prompt and professional communication skills, face-to-face customer contact, and problem-solving skills. The PAS Specialist completes all aspects of scheduling patients in EPIC cadence. These tasks include assisting with questions, scheduling, collecting payment, and when needed, communicating with the Clinical Staff/Providers. The PAS Specialist supports the Clinical and Departmental teams by providing excellent customer service. This position is also responsible to gather and verifying patient information including demographics, insurance coverage, and current financial status.

  Function/Duties of Position

  Key Responsibilities & Performance Standards

  • Customer Service - Provide high quality customer service to both external customers (patients, referring providers, insurance carriers) and internal customers (OHSU health care providers, staff) that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, standard complaint processing, flexible coverage of internal and external service needs, and the continuous application of process improvement methods and skills. Document accurately telephone calls with patients
  • Schedule patient appointments – The PAS works at the telephone desk at the Fertility clinic. At the desk, the PAS answers the incoming phone calls. They are scheduling appointments, answering patient questions, sending in-basket and Telephone encounters to Nurse and Providers via the Epic system. They also will accommodate patient’s special needs whenever possible (Language interpreters, Hearing impaired Interpreters, etc). The PAS are also involved in obtaining prior medical records and images if appropriate. If needed, they follow-up and track requests for outside records.
  • Check patients in - When the patient arrives for their appointment, the PAS greets the patients and confirms that an appointment has been kept. They will inspect insurance cards and/or authorization notices. Identify and collect payments including deductible payments, co-payments, and deposits on services; provide receipts and complete necessary accounting procedures. Explain and satisfy any necessary patient signature requirements .verifies the demographics, Insurance, and appointment time. The PAS will also have the patient sign needed paperwork, and check the patient into the Epic Cadence system. The PAS may need to talk with the patient about Research Studies happening in the clinic, among other general information the patient may need. The PAS is also communicating with the Clinical Staff so they can communicate if Providers are running late, or need something additional from the patient.
  • Other duties as assigned

  Required Qualifications

  • Six months of work experience in a medical office setting, including high volume direct patient contact OR one year of work experience in a high volume direct public contact position

  Knowledge and Skills Required:

  • Basic computer keyboarding skills including typing of 30 - 45 wpm.
  • Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience. Contact Compensation for confirmation of eligibility.

  Preferred Qualifications

  • 4-year College Degree
  • Two years’ work experience in a medical office setting.
  • 1-year experience working in a Women's Health Clinic.
  • 1-year experience in a customer Service-related field
  • Excellent customer service skills, both over the phone and face to face.Detail oriented, highly accurate, and able to multi-task. Ability and experience working within a team. Professional appearance and the ability to apply problem solving skills to difficult customer service situations. Must have proven record of reliable attendance, punctuality, and proven successful performance at past and present employers.
  • Demonstrates excellent communication, telephone, customer service, prioritizing, and problem-solving skills; strong team building skills with staff, patients, health plans, providers, management; including communication and conflict resolution; patient advocacy skills, basic computer keyboarding skills including typing 45 wpm, self reliant and independent work habits that succeed in problem-solving and decision making; working knowledge of ICD9 and CPT coding; handle multiple complex transactions, and work in a team environment; demonstrated professional voice tone. It is extremely important that this applicant has a basic understanding of women's health.
  • Preferable one-year experience as PAS Specialist within OHSU; proficient in university network computer applications using Windows and Microsoft office systems, EPIC, scheduling, insurance authorization, and cash handling experience. Experience in a Women's Health medical office setting. Medical terminology for at least 6 months.

  Additional Details

  Working hours are generally days Monday-Friday, may be required to work varied shifts including some evenings and weekends.

  All are welcome

  Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.

• About the company

  Oregon Health & Science University is a public university in Oregon with a main campus, including two hospitals, in Portland, Oregon.

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