Delta Air Lines
Passenger Service Agent (PSA) - YUL
PayCompetitive
LocationMontreal/Quebec
Employment typeFull-Time
This job is now closed
Job Description
- Req#: 22051
- Vision: Deliver world-class service to all customers.
- Mission: Make every customer feel like the most valued person.
- Be at least 18 years of age.
- Must be legally eligible to live and work in Canada.
- Must be in good standing in current position.
- Embraces diverse people, thinking, and styles.
- Must be proficient in English.
- Consistently makes safety and security, of self and others, the priority.
- High School diploma, GED or High School Equivalency.
- Should be able to read, write, and comprehend detailed job instructions
- Must have previous ticket counter or gate experience
- Must have strong listening and communication skills in order to identify customer needs and to provide directions appropriately.
- Must be able to successfully complete courses in the appropriate training path for the job.
- Frequently lift bags or items weighing up to and including 50 pounds.
- Occasionally lift bags or items weighing between 50 and 70 pounds.
- Demonstrates that privacy is a priority when handling personal data.
- Embraces a diverse set of people, thinking and styles.
- Consistently makes safety and security, of self and others, the priority.
How you'll help us Keep Climbing (overview & key responsibilities)
As a Passenger Service Agent - “Red Coat", you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Red Coat, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.
The ideal candidate acts as a customer service agent excelling in all aspects of customer service, passenger handling, and conflict management. They will be able to identify and seek out our most valued customers, assisting them with all their travel needs, continually developing positive relationships, while coordinating and monitoring all irregular operations. The Red Coat handles all facets of work associated with customer service, including ticketing/reissues, reservations, and being visible for all customers, concentrating on our elite passengers.
In addition is responsible for training and supervision of other CSAs on shift and administrative tasks assigned by management.
Summary of responsibilities (not comprehensive of all tasks):
Proactively greets customers, assesses their needs, explains Delta's available technology alternatives, and directs them appropriately.Positively impacts customers' use of airport technology to ensure a better, faster, and friendlier airport experience for all customers.Displays a positive image of Delta.Keeps customers informed while ensuring service delivery.Efficiently coordinates and monitors all aspects of the operation, ensuring irregular operations are handled as quickly and effectively as possible.Practices safety-conscious behaviors in all operational processes and procedures.What you need to succeed (minimum qualifications)
What will give you a competitive edge (preferred qualifications)
N/AAbout the company
Delta Air Lines, Inc., typically referred to as Delta, is one of the major airlines of the United States and a legacy carrier.