University of Arizona
Passport Acceptance Agent
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Job Description
- Req#: req22792
- Oversee every aspect of the passport application acceptance process, including the disposition of execution fees, be void of the appearance of any impropriety, either real or perceived.
- Collect only fees authorized by the U.S. DOS. Complete DOS-provided new agent training before accepting any passport applications and complete the acceptance agent refresher course every 12 months thereafter. Comply with program requirements for Annual Recertification.
- Screen identity and citizenship documents to properly execute passport applications. Submit passport applications to DOS. Assist with maintaining inventory to support UAP operations.
- Provide the full range of service options to all Passport customers in a courteous and professional manner. Meet customer demand and provide quality passport service.
- Ensure that all types of current passport applications and forms are always available.
- Ensure that the current version of the Passport Agent’s Reference Guide (PARG) is accessible and that its guidance is followed.
- Cooperate with Acceptance Facility Oversight (AFO) program analysts by providing requested information during audits. Provide incoming callers and visitors with basic information concerning the scope of UAP Services.
- Interpret and explain established guidance, policies, and procedures to assist passport applicants.
- Maintain the security of passport transmittals and applications awaiting daily shipment to DOS. Ensure separation of Routine and Expedited applications.
- Maintain secure records of daily transmittal forms for two years and track package shipping progress until it has arrived at DOS.
- Only release passport application information to the customer and to Passport Services, and do not retain copies of executed applications or other personal forms or personal documents of customers.
- Refer any requests from law enforcement officials for passport application information directly to the Regional Customer Service Manager to ensure compliance with the Privacy Act.
- Photograph passport applicants to meet established DOS passport photograph standards.
- Train incumbent Passport Acceptance Agents to an acute degree of detail so that they can pass a test administered by DOS and demonstrate an ability to sustain daily UAP operations.
- Train and support student workers to accept passport applications, take passport photos, and maintain reception desk.
- Ability to effectively communicate and collaborate with people from a variety of cultural backgrounds.
- Ability to work with various groups of people.
- Strong customer service and communication skills.
- Excellent organizational skills and time management skills.
- High school diploma or high school diploma equivalency is required.
- Minimum of 5 years of relevant experience, or equivalent combination of education and work experience.
- Must be a US Citizen.
- Must be 18 years or older.
- Must be free of any Federal or State felony convictions related to breach of trust or moral turpitude, i.e. embezzlement, document fraud, drug offense, or dishonesty in carrying out a responsibility involving public trust.
- Not presently on parole or probation relating to any Federal or State conviction.
- Not participate in any relationship with another source nor delivering another service that could be perceived as a conflict-of-interest.
Passport Acceptance Agent Posting Number req22792 Department Arizona Student Unions Department Website Link https://union.arizona.edu/ Location Main Campus Address Tucson, AZ USA Position Highlights Passport Acceptance Agents are key team members of the University of Arizona Passports (UAP) team. The Passport Acceptance Agent is responsible for providing exemplary customer service to those seeking to apply for a U.S. Passport while adhering to Department of State (DOS) guidelines. Acceptance Agents uphold all legal responsibilities for passport application acceptance. By signing an application, the agent is verifying that the customer, who personally appeared, the passport photos & the ID presented (as documented) were one-in-the-same; that the applicant took the oath and signed the application-all as personally witnessed by the Acceptance Agent.
Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!
The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here .
Duties & Responsibilities Knowledge, Skills, and Abilities (KSAs):
Minimum Qualifications Preferred Qualifications FLSA Non-Exempt Full Time/Part Time Full Time Number of Hours Worked per Week 40 Job FTE 1.0 Work Calendar Fiscal Job Category University Operations Benefits Eligible Yes - Full Benefits Rate of Pay $16.50 - $20.63 Compensation Type hourly rate Grade 3 Compensation Guidance The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.
The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.Career Stream and Level OC3 Job Family Customer Service Job Function University Operations Type of criminal background check required: Name-based criminal background check (non-security sensitive) Number of Vacancies 1 Target Hire Date Expected End Date Contact Information for Candidates huntersweetser11@arizona.edu Open Date 5/13/2025 Open Until Filled Yes Documents Needed to Apply Resume and Cover Letter Special Instructions to Applicant Notice of Availability of the Annual Security and Fire Safety Report In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.About the company
95194 The University of Arizona is a public land-grant research university in Tucson, Arizona.
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