• Job Description

  Req#: 6725
  Employer Industry: Orthopedic and Therapy Care
  
  Why consider this job opportunity:
  - Competitive salary with a comprehensive benefits package
  - Excellent medical, dental, and vision benefits
  - Generous paid time off (PTO) and 401k incentive plan
  - Short-term and long-term disability insurance and life insurance
  - Opportunity to work in a collaborative and team-oriented environment
  - Participate in a company-wide wellness program
  
  What to Expect (Job Responsibilities):
  - Manage high-volume incoming calls and patient inquiries via various channels
  - Provide exceptional customer service by clarifying caller needs and determining appropriate actions
  - Schedule patient appointments according to internal guidelines and physician protocols
  - Collect and accurately enter patient demographic information into the system
  - Verify patient insurance information and ensure participation with their insurance plan
  
  What is Required (Qualifications):
  - High School diploma or equivalent highly preferred; applicable work experience may substitute
  - 1-3 years of applicable work experience, preferably in a call center, appointment scheduling, customer service, or medical office setting
  - Experience handling inbound and outbound calls in a call center environment
  - Demonstrated customer service experience with a focus on healthcare industry knowledge
  - Ability to work in a fast-paced team environment and promote teamwork and collaboration
  
  How to Stand Out (Preferred Qualifications):
  - 2-4 years of applicable work experience in a similar role
  - Knowledge of physician, clinical, and business processes within the healthcare industry
  - Proven ability to maintain excellent customer service relationships with various stakeholders
  
  #OrthopedicCare #CustomerService #HealthcareJobs #Teamwork #CareerGrowth
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  OrthoVirginia combines science, technology, and a creative approach to deliver Virginia’s premier orthopedic, physical therapy, and sports medicine care.

Notice