• Job Description

  Req#: 62473

  At Moffitt Cancer Center, we come face-to-face with cancer every day, but we also see courage. And it inspires us to be the safest and best place for cancer care – to bring greater hope to every patient we serve. It’s why we’ve been continually named One of the Top Places to Work in the Tampa Bay Area. As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Moffitt is the leading cancer hospital in both Florida and the Southeast and has been nationally ranked by U.S. News & World Report since 1999. Because working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. Join a dedicated, diverse and inclusive team of over 7,000 to be a part of the Courageous future we envision.

  Summary

  The Patient Access Scheduling Coordinator (PASC) is a member of the Patient Contact Communication Center at Moffitt Cancer Center. The Patient Contact Communication Center handles a high volume of patient calls, schedules and registers all services for all outpatient visits.

  We are currently looking for a Patient Access Scheduling Coordinator (PASC) to join our team.

  Position Highlights :

  • The Patient Access Scheduling Coordinator (PASC) is responsible for registering and checking in patients as they arrive for their visit and for scheduling any orders and appointments requested by the patient’s care team as patients depart.
  • PASC's based in our Call Center perform registration and scheduling of appointments by phone.
  • PASC’s gather accurate information, explain forms and policies and answer questions from our patients.
  • A Career Ladder is in place to reward high productivity, quality and skills.

  Responsibilities :

  • Perform pre-registration or registration of patients for appointments at the Cancer Center. This includes review of insurance data to ensure that each encounter can be billed appropriately.
  • Communicate with the ordering, referring or attending providers and the patient, referring to scheduling guidelines, to correctly schedule appointment procedures.
  • Explain required registration elements, including forms, to the patient when required.
  • Review documented instructions with patients to ensure they are properly prepared for scheduled procedures, tests and/or appointments.
  • Work collaboratively with team members as needed.
  • Other job-specific duties as assigned, consistent with level on career ladder.

  The Ideal Candidate will have :

  • An upbeat, approachable and compassionate approach when working individually with each patient. (This is crucial when face to face with patients).
  • Accuracy in data entry of patient information in the computer systems.
  • Critical thinking skills and a solution focus approach.
  • Flexibility to work in various clinics depending on the daily volumes.
  • Strong computer skills.
  • Knowledge of medical terminology.
  • Experience successfully working in an environment with competing priorities and demands and performance metrics.
  • Sensitivity and compassion for our patients, who may experience difficulties and challenges as they seek cancer care.
  • 1 or more years of experience in a hospital, outpatient facility or physician office performing scheduling or registration duties, or performing data processing and/or customer service.
  • Associate's Degree

  Credentials and Qualifications :

  - High School Diploma or GED

  - 1 year of customer service experience

• About the company

  H. Lee Moffitt Cancer Center & Research Institute is a nonprofit cancer treatment and research center located in Tampa, Florida.

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