Northeast Georgia Health System
Patient Contact Center Representative I - Billing / Collections - Mon - Fri 10:00am - 6:30pm - Remote - MUST live in Georgia
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Job Description
- Req#: R25281
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient financial services
- Work in a high-volume call center environment with a focus on customer service
- Maintain a professional and courteous demeanor while addressing patient inquiries and concerns
What to Expect (Job Responsibilities):
- Handle inbound and outbound patient phone calls related to patient collection activities
- Research and document all performed work and refer patient accounts to bad debt agencies as needed
- Review accounts to identify outstanding balances for collection and resolve discrepancies
- Provide resolution to patient calls based on established standards and procedures
- Maintain detailed notes to assist in the review of patient accounts
What is Required (Qualifications):
- Minimum educational requirement: High School Diploma or GED
- At least one (1) year of collection experience, preferably in a healthcare or call center setting
- Solid knowledge of patient collections and bad debt procedures
- Strong listening and problem-solving skills with attention to detail
- Effective verbal and written communication skills
How to Stand Out (Preferred Qualifications):
- Certification such as CPAR, CMA, CPB, or AHIMA equivalent certification
- Experience working in a healthcare-related service environment
#HealthcareServices #CustomerService #CareerOpportunity #SupportiveWorkEnvironment #PatientCollections
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