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Patient Contact Center Representative - Insurance Recovery Specialist - CPAR CPC or CPB Certification REQUIRED - Mon - Fri 8:00am - 5:00pm - Remote Georgia ONLY
5 days agoWhat's your preference?
Job Description
- Req#: R20971
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient billing experiences
- Comprehensive training and development programs
- Engaging team dynamic focused on teamwork and problem-solving
What to Expect (Job Responsibilities):
- Answer incoming calls in a high-volume call center efficiently and courteously
- Manage patient billing and collection activities, including payment plans and financial assistance screening
- Research and resolve patient credit balances and payment discrepancies
- Document collection and billing activities accurately for continuity of service
- Deescalate and resolve patient complaints while keeping them informed throughout the process
What is Required (Qualifications):
- High School Diploma or GED
- Minimum of two (2) years of experience in patient and insurance collections and customer service
- Certification as a Certified Patient Account Representative (CPAR)
- Knowledge of revenue cycle functions and patient collection procedures
- Excellent verbal and written communication skills
How to Stand Out (Preferred Qualifications):
- Experience in a call center environment
- Two (2) years of college or Business School education
- Certification as a Certified Revenue Cycle Representative (CRCR)
- Proficiency in handling Explanation of Benefits (EOBs) and billing issues
- Familiarity with HIPAA regulations to protect patient health information
#HealthcareServices #PatientBilling #CustomerService #CareerOpportunity #Teamwork
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