Employer Industry: Healthcare Revenue Cycle Management

Why consider this job opportunity:
- Opportunity for flexible remote work from home or in-office in Manitowoc, WI
- Comprehensive training provided for new employees
- Supportive work environment focused on teamwork and growth
- Chance to make a positive impact on patients' financial well-being through customer service
- Engaging role that combines customer interaction and problem-solving in the healthcare sector

What to Expect (Job Responsibilities):
- Place and receive phone calls to/from patients to gather payments for medical expenses
- Collect demographic, insurance, and relevant information from patients, documenting it accurately
- Educate patients on the healthcare revenue cycle and available repayment programs or incentives
- Utilize internal technology platforms to research and resolve patient inquiries and concerns
- Maintain up-to-date knowledge of processes and expectations of the employer's clients

What is Required (Qualifications):
- Must be available to train Monday-Friday from 11:00 am to 3:00 pm for approximately 7-8 weeks
- High School Diploma or GED preferred
- Minimum of 1 year of experience in a customer service role
- Minimum of 1 year of experience in a call center environment
- Minimum of 1 year of experience in medical/insurance coding and billing preferred

How to Stand Out (Preferred Qualifications):
- 1+ years of experience contributing to a team culture of learning and growth
- Strong communication and interpersonal skills
- Familiarity with healthcare processes and patient interactions
- Ability to negotiate repayment terms effectively
- Proficiency in using technology and web-based tools for research and documentation

#HealthcareRevenueCycle #CustomerService #RemoteWorkOpportunity #TrainingProvided #Teamwork

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