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Patient Customer Service Specialist (Part Time)
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Job Description
- Req#: 3445063
Employer Industry: Healthcare Revenue Cycle Management
Why consider this job opportunity:
- Opportunity for part-time remote work, providing flexibility to balance personal and professional commitments
- Chance to contribute positively to patients' financial well-being through customer service
- Supportive work environment that fosters a culture of learning and growth
- Engage with diverse clients and enhance your skills in the healthcare revenue cycle
- Comprehensive training provided to ensure success in the role
What to Expect (Job Responsibilities):
- Place and receive phone calls to/from patients to gather payments for medical expenses
- Collect and document demographic, insurance, and other relevant information from patients
- Educate patients on the healthcare revenue cycle and available repayment programs
- Utilize internal technology platforms to research and resolve patient inquiries
- Maintain knowledge of the expectations and procedures of various clients
What is Required (Qualifications):
- Must be available for training Monday-Friday from 11:00 am-3:00 pm CST for approximately 4-5 weeks
- High School Diploma or GED preferred
- 1+ year(s) of experience in a customer service capacity preferred
- 1+ year(s) of experience in a call center environment preferred
- 1+ year(s) of experience in medical/insurance coding and billing preferred
How to Stand Out (Preferred Qualifications):
- Experience contributing to a team culture of learning and growth
- Familiarity with healthcare revenue cycle processes
- Strong communication and negotiation skills
- Proven ability to handle challenging customer interactions with empathy
- Knowledge of repayment programs and financial solutions in healthcare
#HealthcareRevenueCycle #CustomerService #RemoteWork #CareerGrowth #TrainingProvided
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