• Job Description

  Req#: f5fa261e-255f-44af-bc3e-b084cd3a165d
  Employer Industry: Healthcare Services
  
  Why consider this job opportunity:
  - Salary up to $80,000 a year
  - Opportunity for career advancement and growth within the organization
  - Supportive and collaborative work environment
  - Chance to make a real difference in the lives of patients
  - Potential for professional challenge and continual development
  - Flexible work environment in a fast-paced setting
  
  What to Expect (Job Responsibilities):
  - Lead and oversee a high-volume team of up to 50 Patient Engagement Specialists and Leads
  - Ensure adherence to company policies, quality standards, and patient communication guidelines
  - Manage individual performance through coaching, feedback, and regular one-on-one meetings
  - Provide real-time coaching, support, and coverage for team members
  - Identify and escalate systemic issues related to training, operations, or tooling as needed
  
  What is Required (Qualifications):
  - Proven 4+ years of experience in a supervisory or people management role within patient engagement or a related high-volume call center environment
  - Strong coaching, feedback, and performance management skills
  - Excellent communication and interpersonal skills
  - Ability to manage multiple priorities in a fast-paced environment
  - Familiarity with tools such as Five9, Zendesk, or similar platforms preferred
  
  How to Stand Out (Preferred Qualifications):
  - Experience in healthcare, call center, or on-demand services environment
  - Flexibility, humility, and a sense of humor as key personality traits
  - Strong problem-solving skills and out-of-the-box thinking
  - Highly organized with a love for following processes
  
  #HealthcareServices #PatientEngagement #CareerOpportunity #Leadership #ProfessionalDevelopment
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Bring quality healthcare home. Our mission is to dramatically expand access to healthcare — delivered at home and powered by technology for scale.

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