Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Bilingual (English/Spanish) candidates are highly sought after
- Supportive and collaborative work environment
- Chance to make a positive impact on patient satisfaction
- Opportunity to work in a fast-paced call center environment

What to Expect (Job Responsibilities):
- Respond to patient inquiries, requests, and disputes over the phone by providing accurate information
- Process patient credit card payments to resolve outstanding self-pay balances
- Analyze, identify, and resolve issues on patient accounts effectively
- Utilize GE and Epic workflow systems and other tools as needed
- Adhere to departmental policies and maintain quality and productivity standards

What is Required (Qualifications):
- High school diploma or equivalent required
- Previous experience in Hospital/Facility or Physician billing
- Bilingual (English/Spanish) required
- Ability to work well individually and in a team environment
- Strong verbal communication and organizational skills

How to Stand Out (Preferred Qualifications):
- Experience with GE Centricity or EPIC PB preferred
- Proficiency with MS Office
- Ability to maintain composure when handling particularly difficult calls with customers

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