• Job Description

  Req#: 54577431328
  Creating a better way. It’s more than just the philosophy we were founded on. It’s our purpose. For our employees, it means more time with patients. Unrushed visits to build meaningful relationships. And most importantly, an opportunity to empower our patients to achieve their full potential – at work and in life. Determined to make a difference? Join our health care revolution and be a part of something better.
  
  Quad Med is seeking a Patient Service Lead for our Gautier, MS clinic! The Patient Services Lead oversees and coordinates activities of the patient services and administrative needs as communicated and coached by the Health Center Manager.
  Key Responsibilities
  • Follows and enforces clinical and organizational policies and procedures
  • Maintains patient confidentiality and supports organizational HIPAA policies
  • Educates and enforces all safety/OSHA policies and procedures
  • Assists health and wellness center leadership with staff performance reviews by providing feedback
  • Participates in and supports health and wellness center managers with staff disciplinary actions as needed
  • Facilitates continuous improvement systems throughout the health and wellness center through the use of Lean principles
  • Purchases and maintains supplies and equipment
  • Participates in the training and skill development of new personnel as it pertains to the usage of the electronic health record.
  • Maintaines up to date training and skills assessments of all direct reports
  • Processes, codes, and completes insurance claims forms
  • Effective communicator and liaison on the day-to-day operations with the clinical lead, patients and Health Center Manager
  • Ensures top notch customer service by working closely with staff to help them meet and exceed patient’s and client’s expectations
  • Solves day-to-day issues and presents solutions to health and wellness center management
  • Provides assistance with and completes incident reports as needed
  • Oversees front office staff scheduling
  • Performs other duties as assigned
  Qualifications
  Education:
  • High School diploma or GED; associate’s degree preferred
  Experience:
  • Three (3) years healthcare industry experience
  • Coursework in leadership or leadership experience strongly preferred
  Certifications, Licensure, Registrations:
  • Current CPR (BLS) certification or must be obtained within 60 days of hire
  Knowledge, Skills & Abilities:
  • Superior Communication skills and interpersonal skills set
  • Great attention to detail, proficient management and patient education skills, excellent problem solving skills, and process management
  • Bilingual a plus
  • Proficient with Electronic Health Record
  • Proficient with Microsoft Office Outlook, Excel, Word
  • Proficient with Medical Claims
  • Work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion
    
  
  
  Harry Quadracci was determined to do things differently, and to do them better. In 1991, the visionary print manufacturing CEO founded QuadMed out of the belief that there had to be a better way to provide his employees with access to affordable, high-quality health care. And what started as doing the right thing, ended up sparking a health care revolution. Now 30 years later, we partner with employers across the nation to provide value-driven health and wellness services in or near the workplace. With a focus on breaking down cost, access and quality barriers, we empower employees and their families to live healthier, happier lives.
  
  
  We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
  
  
  QuadMed and Quad is proud to be an equal opportunity employer and values diversity. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. QuadMed and Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. QuadMed and Quad also prohibits harassment of applicants and employees based on any of these protected categories.
  
  
  Drug Free Workplace

• About the company

  Quad is a worldwide marketing solutions partner dedicated to creating a better way for its clients through a data-driven, integrated marketing platform.

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