• Job Description

  Req#: 126053

  Explore opportunities at Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.

  SUMMARY

  As a Level II Patient Service Representative, utilizes advanced skill set to perform all duties of the Patient Service Representative I and serves as resource and mentor for lower level representatives. Handles the more complex issues arising through incoming calls. This position is full time and offers a fully remote opportunity after training is complete and you can choose a schedule that works best for you! Candidates must live in Massachusetts and located near Norwood for onsite trainings.

  Under direct supervision, plays an expanded and advanced level role in the creation of superior access for patients. Duties include but are not limited to handling incoming patient inquires and assisting patients in the management of appointments/care. Through a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model, the Patient Service Representative plays an integral role in the support of our patients. Provides extraordinary customer service and strong problem solving skills to strengthen the patient/clinician relationship. Must have clear verbal and written communication skills to ensure improve patient access.

  EDUCATION/LICENSES/CERTIFICATIONS

  • High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required

  EXPERIENCE

  • A minimum of three years in a clinical or customer service setting preferred.
  • Strong technical proficiency in Microsoft, scheduling software and electronic medical records systems (Epic or equivalent).
  • Strong problem solving and complex patient management skills preferred.

  SKILLS

  • Able to communicate in a professional and appropriate manner.
  • Strong interpersonal, customer service, time management, and organizational skills required.
  • Working knowledge of patient related documents preferred.

  The hourly range for this role is $21.78 to $31.11 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. Atrius Health complies with all minimum wage laws as applicable. In addition to your salary, Atrius Health offers benefits such as, a comprehensive benefits package, incentive, and recognition programs. No matter where or when you begin a career with Atrius Health, you’ll find a far- reaching choice of benefits and incentives.

  Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity.

  Benefits Include:

  · Up to 8% company retirement contribution

  · Generous Paid Time Off

  · 10 paid holidays

  · Paid professional development

• About the company

  Atrius Health, an innovative nonprofit healthcare leader, delivers an effective system of connected care for adult and pediatric patients at 30 medical practice locations in eastern Massachusetts. Atrius Health’s physicians and primary care providers, along with additional clinicians, work in close collaboration with hospital partners, community specialists and skilled nursing. Our vision is to transform care to improve lives. Atrius Health provides high-quality, patient-centered, coordinated, cost effective care to every patient we serve. By establishing a solid foundation of shared decision making, understanding and trust with each of its patients, Atrius Health enhances their health and enriches their lives.

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