Aveanna Healthcare
Patient Support Representative (REMOTE/Full Time)
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Job Description
- Req#: 52210674
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Remote work flexibility, allowing you to work from the comfort of your home
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on patient care and satisfaction
- Competitive benefits package including health insurance and paid time off
What to Expect (Job Responsibilities):
- Handle inbound patient calls, providing effective information and solutions about products or services
- Enter and validate patient demographics and pertinent information into the digital system
- Verify insurance coverage and discuss patient responsibilities for service billing
- Communicate effectively with other departments to resolve patient concerns and ensure timely service
- Maintain accurate medical documentation and ensure compliance with HIPAA regulations
What is Required (Qualifications):
- Minimum educational requirement: High school diploma or GED
- Minimum of two years in a related administrative/customer service role or high-volume inbound call center experience
- Six months of experience working with healthcare insurance
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- Associate's Degree in medical office management or a related field
- Experience with insurance authorization and/or precertification
- Knowledge of home health, DME, and enteral nutrition products
- Previous call center experience
#HealthcareServices #PatientSupport #RemoteWork #CareerOpportunity #CustomerService
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Aveanna Healthcare - providing home health services to adults, children and their families.
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