Overview

Come join Team Atlantis! PBX is the nerve center of the property that all inside and outside calls go through. We have a very high standard of customer service while following all the company policies and procedures.

Swing Shift position, Hours are 3p-11p

Responsibilities

• Answering and transferring multiple calls for two properties.
• Running Front Desk and PBX reports.
• Data entry and filing.
• Communicate with other departments clearly and professionally.
• Assist guest with current info/events at the Atlantis and Monarch Casino.
• Take guest request and issues and distribute them to the correct departments.
• Give guest wake-up calls.
• Other duties as assigned my management.

While performing the duties of this job, the employee may be required to stand; walk; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

Qualifications

• Must be polite and professional over the phone at all times.
• Must be reliable in regards to attendance and work performance and team work.
• Strong attention to detail and able to retain information.
• Ability to multi-task and work in a fast-paced environment.
• Experience in HMS, Outlook and HotSOS/Amadeus and is a plus but not required.
• Ability to maintain a high work performance.
• Ability to give great guest service.
• Ability to be proficient when answering/transferring guest and team member calls.
• Ability to follow all company policies and procedures.

***Must adhere to all appearance standards, including but not limited to no "visible" tattoos/piercings or unnatural hair colors. ***

Atlantis Casino Resort Spa fosters a team working environment and an environment that is focused on Team Member recognition and appreciation. Some of the ways in which we accomplish this is by offering the following:

• Comprehensive benefits (medical, dental, vision, supplemental coverage)
• 401K retirement savings plan + discretionary match
• Education Tuition Reimbursement Program
• Paid Vacation
• Holiday Pay
• Recreation /Fitness Discounts
• Weekly Resort Prizes
• Career Development and Training Workshops
• FREE daily meal
• Internal Advancement