• Job Description

  Req#: B0027-25-0012?language=en&page=341&sort=publicationDateDesc

  Job summary

  Bexley Health Neighbourhood Care (BHNC) is a GP Federation supporting the 21 Bexley Practices / 4 PCNs who are working collaboratively to enhance the health and wellbeing of Bexley residents, covering over 246,000 patients.

  The Business Manager is a lead role supporting BHNC CEO and PCN Clinical Directors to ensure the smooth running of PCNs. They will deliver on a wide range of business, data submission and improvement initiatives across the primary care network providing strategic transformation support and leadership.

  Main duties of the job

  The Business Manager will be instrumental in progressing the PCN development. This role will work with member practices to break down challenges to implement PCN DESobjectivesacross our population.

  The Business Manager will develop strong relationships and engage with a wide range of stakeholders across the locality to ensure collaborative approaches to service development and delivery. In doing so they will improve integration with the broader community services as our networksmatures. The Business Manager will alsobe responsible formanaging agreed projects.

  The key duties and areasof responsibility detailed in the JDmay vary depending on the needs and priorities of PCNs.This is not an exhaustive list ofdutiesand you will be expected todevelop the roleas necessary as the PCNs develop.

  About us

  Bexley Health Neighbourhood Care (BHNC) is a GP Federation supporting the 21 Bexley Practices / 4 PCNs who are working collaboratively to enhanced the health and wellbeing of Bexley residents, covering over 246,000 patients.

  Organisational Values / Objectives

  The goals of BHNC are to work strategically with all Bexley Primary Care Networks (PCNs), to help secure the best services for patients whilst working together, to support the member practices in the challenges of a changing NHS.

  BHNC aims to improve the morale of PCNs / general practice in Bexley, by sharing expertise, services and supporting its workforce. BHNC will make a positive impact on the medical services in Bexley, by working closely with the CCG, local NHS trusts, local providers and patient groups, to improve the delivery of healthcare to the local population..

  Safeguarding Statement:

  At Bexley Health Neighbourhood Care (BHNC), we are committed to safeguarding and promoting the welfare of all children, young people, and vulnerable adults involved in our activities.

  We are committed to protecting and promoting the welfare of the adults, children and young people we work with and expect all staff and volunteers to share this commitment. We recognise that all our staff and clients, regardless of race, age, ability, gender, identity, sexual orientation, religion or belief, have the right to protection from all types of harm or abuse.

  Please see the full BHNC Safeguarding Statement attached to this advert.

  Details

  Date posted

  08 July 2025

  Pay scheme

  Other

  Salary

  Depending on experience £48,526 to £56,454

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  B0027-25-0012

  Job locations

  21 Bourne Road

  Bexley

  Kent

  DA5 1LW

  
  

  Job description

  Job responsibilities

  Job Title:PCN Business Manager

  Salary:£48,526 to £56,454(Dependent on experience)

  Hours:37.5 per week (excluding meal breaks)

  Employment Type:Full Time

  Accountable to:PCN Directors

  Responsible to:BHNC CEO & PCN Directors

  Location: BexleyOffice based(with travelrequiredas necessaryacross Bexley)

  Key relationships include but are not limited to:

  * Chief Executive Officer (CEO)

  * Senior management team including Finance Manager

  * HR Manager

  * Business Manager

  * BHNC Directors

  * ICB

  * PCNs / member practices / Practice managers

  * Clinical Directors

  Key Responsibilities -

  (This list is a broad reflection of current roles and responsibilities and not exhaustive. These may be subject to change in line with the needs of the service)

  The following are the core responsibilities of the post holder:

  - To manage the development of PCNs as a vehicle for the delivery of the Primary Care Networks objectives.

  - Be the first point of contact for CDs / Practice partners and Practice Managers across the 4 PCNs with regard to delivery of PCN projects/schemes.

  - Be responsible for facilitating/coordinating/managing the delivery of PCN projects.

  - To develop and establish strong collaborative relationships with partners and stakeholders including the PCNs in the borough, LMC, member practices, BHNC, Bexley council & member practices and represent necessary events and meetings.

  - To develop and support the implementation of PCN business plan for the successful delivery of the PCN DES obligations, and wider PCN (s) objectives. Monitor going forward to ensure practices are delivering the DES and manage other contractual requirements of the network such as IIF, Capacity and Access and other locally agreed PCN projects.

  - Provide support to the Clinical Directors to produce appropriate documentation for the PCN(s) including agendas and minutes of meetings, proposals and papers as required.

  - To support the PCNs in bid-writing and business case development as new opportunities emerge.

  - Develop innovative schemes, using best practice, to meet PCN(s) objectives, exercise initiative and problem solving within the remit of the project. Oversee the roll out and delivery of new services and supporting the network in delivering high quality, patient-centred services.

  - Be responsible to escalate issues at PCN governing bodies following BHNC hierarchy structure for HR, Finance, Governance and Operational.

  - Make day to day judgements at a management level to ensure business and service continuity, while ensuring the environment for staff is optimised.

  - Deal with enquiries and complaints in an effective and efficient manner in line with agreed policy and procedures.

  Recruitment and HR Responsibilities

  - Support HR manager with the dissemination and implementation of HR policies with recruitment, retention and development of PCN workforce.

  - Co-ordinate training and development of PCNs clinical/administrative staff.

  - Taking responsibility for own development, learning and performance and demonstrating skill and activities to others who are undertaking similar work.

  Financial Responsibilities

  - To ensure all PCN DES KPIs are delivered to maximise the financial opportunities.

  Information Management Responsibilities

  - Monitor the achievements of contractual targets and take responsibility for implementing remedial actions to address shortfalls, reporting proactively any issues to the PCN governing body meetings.

  - To oversee the provision of data analysis using EMIS / Ardens / ICB Dashboards / CESEL data and monitoring as required including collating data from member practices to assess and develop the effectiveness of the PCNs.

  - Effective use of business intelligence systems and data sets to support the development of Bexley PCNs.

  - Ensure that policies and procedures pertaining to Information Management are reviewed and kept up to date.

  - Set up a process to ensure the 4 PCNs compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance

  - To ensure the integrity of the system working with the ICS and wider stakeholders.

  Company Responsibilities

  - Maintain up to date PCN network agreements and other PCN corporate documents (maturity matrix, PCN development plans, Inequalities plan, workforce plans, Governing Body minutes etc)

  - Work with the PCN Directors for strategic and operational planning processes to support the collective PCNs objectives.

  - Ensure that BHNC, Clinical director and member practices adhere to the governance structure as set out in the network agreement.

  Confidentiality

  - Maintain confidentiality at all times.

  - Handle confidential material in a sensitive and discrete fashion in compliance with BHNC policies and procedures.

  Job description

  Job responsibilities

  Job Title:PCN Business Manager

  Salary:£48,526 to £56,454(Dependent on experience)

  Hours:37.5 per week (excluding meal breaks)

  Employment Type:Full Time

  Accountable to:PCN Directors

  Responsible to:BHNC CEO & PCN Directors

  Location: BexleyOffice based(with travelrequiredas necessaryacross Bexley)

  Key relationships include but are not limited to:

  * Chief Executive Officer (CEO)

  * Senior management team including Finance Manager

  * HR Manager

  * Business Manager

  * BHNC Directors

  * ICB

  * PCNs / member practices / Practice managers

  * Clinical Directors

  Key Responsibilities -

  (This list is a broad reflection of current roles and responsibilities and not exhaustive. These may be subject to change in line with the needs of the service)

  The following are the core responsibilities of the post holder:

  - To manage the development of PCNs as a vehicle for the delivery of the Primary Care Networks objectives.

  - Be the first point of contact for CDs / Practice partners and Practice Managers across the 4 PCNs with regard to delivery of PCN projects/schemes.

  - Be responsible for facilitating/coordinating/managing the delivery of PCN projects.

  - To develop and establish strong collaborative relationships with partners and stakeholders including the PCNs in the borough, LMC, member practices, BHNC, Bexley council & member practices and represent necessary events and meetings.

  - To develop and support the implementation of PCN business plan for the successful delivery of the PCN DES obligations, and wider PCN (s) objectives. Monitor going forward to ensure practices are delivering the DES and manage other contractual requirements of the network such as IIF, Capacity and Access and other locally agreed PCN projects.

  - Provide support to the Clinical Directors to produce appropriate documentation for the PCN(s) including agendas and minutes of meetings, proposals and papers as required.

  - To support the PCNs in bid-writing and business case development as new opportunities emerge.

  - Develop innovative schemes, using best practice, to meet PCN(s) objectives, exercise initiative and problem solving within the remit of the project. Oversee the roll out and delivery of new services and supporting the network in delivering high quality, patient-centred services.

  - Be responsible to escalate issues at PCN governing bodies following BHNC hierarchy structure for HR, Finance, Governance and Operational.

  - Make day to day judgements at a management level to ensure business and service continuity, while ensuring the environment for staff is optimised.

  - Deal with enquiries and complaints in an effective and efficient manner in line with agreed policy and procedures.

  Recruitment and HR Responsibilities

  - Support HR manager with the dissemination and implementation of HR policies with recruitment, retention and development of PCN workforce.

  - Co-ordinate training and development of PCNs clinical/administrative staff.

  - Taking responsibility for own development, learning and performance and demonstrating skill and activities to others who are undertaking similar work.

  Financial Responsibilities

  - To ensure all PCN DES KPIs are delivered to maximise the financial opportunities.

  Information Management Responsibilities

  - Monitor the achievements of contractual targets and take responsibility for implementing remedial actions to address shortfalls, reporting proactively any issues to the PCN governing body meetings.

  - To oversee the provision of data analysis using EMIS / Ardens / ICB Dashboards / CESEL data and monitoring as required including collating data from member practices to assess and develop the effectiveness of the PCNs.

  - Effective use of business intelligence systems and data sets to support the development of Bexley PCNs.

  - Ensure that policies and procedures pertaining to Information Management are reviewed and kept up to date.

  - Set up a process to ensure the 4 PCNs compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance

  - To ensure the integrity of the system working with the ICS and wider stakeholders.

  Company Responsibilities

  - Maintain up to date PCN network agreements and other PCN corporate documents (maturity matrix, PCN development plans, Inequalities plan, workforce plans, Governing Body minutes etc)

  - Work with the PCN Directors for strategic and operational planning processes to support the collective PCNs objectives.

  - Ensure that BHNC, Clinical director and member practices adhere to the governance structure as set out in the network agreement.

  Confidentiality

  - Maintain confidentiality at all times.

  - Handle confidential material in a sensitive and discrete fashion in compliance with BHNC policies and procedures.

  Person Specification

  Qualifications

  Essential

  • Educated to degree level or equivalent experience
  • GCSE Mathematics and English (C or above)
  • Business Management formal qualification or equivalent experience

  Desirable

  • Administration related formal training or qualification

  Experience

  Essential

  • Primary Care (General practice) Experience including using primary care systems
  • Experience of effective influencing and negotiating skills
  • Experience of developing business cases
  • Presenting to large groups
  • Excellent communication skills (written and oral)
  • Strong IT skills (especially Excel)
  • Competent in the use of Office and Outlook
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure
  • Polite and confident
  • Flexible and cooperative
  • Motivated and forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check
  • Ability to travel to different sites across Bexley

  Desirable

  • Experience of working with and developing relationships with local and national stakeholders
  • Proven business competency
  • Experience of developing primary care provision at scale, for e.g. working with a federation or collaboration of general practices
  • Knowledge of primary care networks and collaborative ways of working including an awareness of other health and social care stakeholders and other primary care providers

  Person Specification

  Qualifications

  Essential

  • Educated to degree level or equivalent experience
  • GCSE Mathematics and English (C or above)
  • Business Management formal qualification or equivalent experience

  Desirable

  • Administration related formal training or qualification

  Experience

  Essential

  • Primary Care (General practice) Experience including using primary care systems
  • Experience of effective influencing and negotiating skills
  • Experience of developing business cases
  • Presenting to large groups
  • Excellent communication skills (written and oral)
  • Strong IT skills (especially Excel)
  • Competent in the use of Office and Outlook
  • Effective time management (planning and organising)
  • Ability to work as a team member and autonomously
  • Good interpersonal skills
  • Problem solving and analytical skills
  • Ability to follow policy and procedure
  • Polite and confident
  • Flexible and cooperative
  • Motivated and forward thinker
  • High levels of integrity and loyalty
  • Sensitive and empathetic in distressing situations
  • Ability to work under pressure
  • Flexibility to work outside of core office hours
  • Disclosure Barring Service (DBS) check
  • Ability to travel to different sites across Bexley

  Desirable

  • Experience of working with and developing relationships with local and national stakeholders
  • Proven business competency
  • Experience of developing primary care provision at scale, for e.g. working with a federation or collaboration of general practices
  • Knowledge of primary care networks and collaborative ways of working including an awareness of other health and social care stakeholders and other primary care providers

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Bexley Health Neighbourhood Care CIC

  Address

  21 Bourne Road

  Bexley

  Kent

  DA5 1LW

  
  

  Employer's website

  https://www.bhnc.org.uk/ (Opens in a new tab)

  Employer details

  Employer name

  Bexley Health Neighbourhood Care CIC

  Address

  21 Bourne Road

  Bexley

  Kent

  DA5 1LW

  
  

  Employer's website

  https://www.bhnc.org.uk/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

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